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Business Profile

Tree Removal

Hager Tree Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hired Hager Tree Works to remove 5 trees from property. They finished job and headed out our driveway hitting a very expensive and wire tensioned solar powered gate. They tried to hide that this was done.Took forever to get Hager back to view damages and discuss repair. He promised to fix gate, said he would pay "100%", even arranged to meet us to pay us cash, then stood us up. Apparently this is how he operates as I later read ****** reviews on this guy. I have 3 months worth of weekly texts from him offering to pay and meet up, but he never follows through. Totally unprofessional, unscrupulous, under-handed. 

    Customer Answer

    Date: 11/13/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Hager Tree Works regarding complaint ID ********.

    Regards,

    ***** *****

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    17 February 2023 Hager tree work 800 I had hired this person who is licensed and insured to cut a tree in my front yard when he fell a limb it struck my internet and power lines ripping them from my house. He said he would fix them I have messaged and called him for two weeks and he has repeatedly lied and not come out. Will not answer my calls Now and the day he showed up to do the tree him and his vehicle smelled like marijuana and was smoking a dab pen when exiting the vehicle

    Customer Answer

    Date: 04/26/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Hager Tree Works regarding complaint ID ********.

    Regards,

    ***** *********

Hager Tree Works is NOT a BBB Accredited Business.

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