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Business Profile

Eyebrow Threading

Exquisite Threading

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyebrow Threading.

Complaints

This profile includes complaints for Exquisite Threading's headquarters and its corporate-owned locations. To view all corporate locations, see

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Exquisite Threading has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec. 7, ******************************************************************************************************************************************* the end instead of paying separately at each eyebrow threading appointment.Now as of today Feb. 1, 2023, ALL Exquisite Threading businesses are closed PERMANENTLY. I have not been able to use my gift card at all since I only go every two months. How do you go from selling customers gift card to permanently closed within 2 months. There was no warning from them that they will be close on a specific date. I do have proof of email saying they are closed as well. All I ask is to get refund my gift card amount. This is appalling. Waste of my time and money. Also, no contact number was provided. There was number tho but only goes to voicemail. Tried many times.

      Business Response

      Date: 02/02/2023

      We have locations open in ********* area and the customer is more than welcome to come use the gift cards at any of those locations as needed.  Otherwise, they are more than welcome to call ************ during normal business hours of 10am-6pm to get their credit on the remaining balance minus whatever they have used already.  The gist card was sold at 30% off from its original value, hence they will be credited as such based on remaining balance and amount used.

       

      Thank you

       

      Exquisite Threading

    Exquisite Threading is NOT a BBB Accredited Business.

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