Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the banning of my account in your Rank Play system. My account, under the username multi#******* and registered email address, has been banned from playing ranked matches. I am a Top 250 player and a streamer, and I have not received my Season 5 Top 250 rewards. Furthermore, I am currently banned from participating in ranked matches, which is causing significant harm to my ************* noted in my previous support ticket, my account was previously compromised (on aug 18), and it is my understanding that the issue stems from this unauthorized access. I should not be held responsible for the actions of a hacker, specifically the alleged "boosting" activity that the support team claims took place. The recovery request regarding my account was under case#*********. It is unjust to penalize me for something outside of my control.This ban is severely impacting my ability to generate income, as I stream content related to your game and have invested thousands of dollars into this platform. I respectfully request that this matter be urgently reviewed and rectified.The hacker gained ***** ** on my account but I would still be top 250 even if that ** was not gained. I appreciate your immediate attention to this situation, as I am eager to resume playing and streaming without further delay. Additionally support told me the decision is made by the game studio internal security team

• Initial Complaint

  Date:05/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I play call of duty modern warfare 3, I have tried reaching out to ********** player support, and filed a previous complaint against them and have gotten no where. I am a streamer on twitch and I play a lot of warzone. I keep getting kicked from matches and I look at my appeal a ban on the ********** website and it says limited matchmaking. I cannot find matches while on this limited matchmaking state or if and when I do, all I play against is rage hackers. It is not fun and completely unfair that this is happening to my account. All I do is play for fun and I have been getting accusations that I'm hacking. This is not the first time this has happened to my account either, and my account will eventually get out of this state but will not take long before reentering this state. Whether its a week, 2 weeks, or 3 weeks later. If I was cheating I would have been permanently banned with the recent cheat provider detections that I have been hearing about on social media via tiktok and ******* shorts. All I am asking is to be apart of 1 the whitelist, 2 my account has a higher trust factor, or 3 if none of the other options are available, to reduce the time my account is on the limited matchmaking state. Ravensoftware, if there is anything we can truly do to work together, I am open to it. I make content on tiktok and stream on twitch, If you would like to check out any of them I can provide links, and I also have some clips saved on my computer that I can attach as well. Thank you and I hope to hear from you guys soon!

• Initial Complaint

  Date:03/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the span of 3 years of playing Call of Duty: My Warzone account has been consistently put into a Limited Matchmaking State, without a recourse as to why I am being constantly put into this state. There is zero evidence that would state I broke TOs, and it's been in a constant state of 7 days in a limited state (which is completely unplayable, there's zero matches that can be found, for a game I spent $100 on) I get one singular day of being able to play without any repercussions, and then I get hit with the same rotation of limited state matchmaking. There's been zero evidence provided that shows I have violated the **** I play this game daily, and as a job as a content creator, and cannot do so with the implication of limited matchmaking. I know it's possible to avoid the shadow ban as everyone states it's called. Doing this as a second job and wanting to make more content from it, makes this virtually impossible to do so.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing my complaint because i have been shadow banned 3 times in the last month! Ive spend over ***** dollars to play this game and have been contiplating on starting streaming. But how can i stream when im constantly getting shadow banned for something i didnt or do!! If something cant be done about this then i will not spend another ***** on this game and will not continue to play it either! Please help me fix this issue!!

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am here to ask about a shadow ban problem on Modern Warfare 2, and Warzone. It seems quite unfair to me that I have paid for multiple skins in the store, and continue to pay for the product but I am not able to play as I have been shadow banned over and over again. I want to get on during the day to play with my friends and I have been unable to as I get shadow banned almost immediately every time I play. This is unacceptable at this point as I have been shadow banned over 25+ times with no solution in sight. I am asking the BBB to help me resolve this issue, and prevent my account from getting shadow banned again, this is the ********** ID : agente#*******

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of 08/7/2023, I was wrongfully shadow-banned while playing a game due to the inconsistencies, and flaws of your anti-cheat system . I, as well as millions of others, have spent quite some money on Modern Warfare 2, and Warzone . I can barely play the game without not only being spam reported by spiteful oppositions, but being stuck in the shadow-loop since the launch of Warzone 2 . This company was suppose to be committed into making MW2, WZ2, a fair and balanced experience where cheating, exploiting is not tolerated, but it's discrimination when players are falsely accused, and forced to wait 7+ days to play again . It's clear that you don't care, and yet to have resolve, proficiently correct the flaws of your reporting system, so I decided to have the Better Business Bureau involved to help your business moving forward . My ********** ID : CerebralxHunter#******* needs to be rightfully un-shadowed, and whitelisted since it's clear that I'm not cheating, and a reoccurrence happening due to your falsely advertised anti-cheat system, where it's stated that you have kernel drivers that can detect such things . If I was actually cheating, I would've been permanently banned long ago . I also have video of what happened during the match I got banned, if you need that for investigation as well to expedite the process . I expect a thorough, and apologetic response with the correct steps taken . Thank you, and look forward to your response .

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Warzone 2 account is in a never-ending shadowban loop. I am getting blatantly spam-reported and disconnected from server followed by a shadowban being placed on my account where I cannot find a game for 1 to sometimes 7 days. Every time my account goes under "review" I am cleared and can play again, only to have the same thing eventually happen again! . The incidents originally occurred February 2023 and have been ongoing since. This has made my time trying to use a product I paid money for absolutely miserable. This is my last resort as I have tried everything else with no success. I just want to play my game I paid for and I feel like I am being done extremely wrong.My actvision ID is: Trey#******* **** is video proof: *************************************************************

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been banned from their servers because Ive been suspected of cheating which isnt the case if they were to take a look into my account. Im just someone who enjoys playing the game with my group of friends and now I cannot enjoy that ** Ive been banned. There is no way to contact the company to try and speak with a customer care specialist to resolve this issue.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Happened Tuesday 05/23/32023 i got shadow ban for no reason and still haven't heard from them.

• Initial Complaint

  Date:05/25/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im looking for an instant fix to this problem as its becoming a big issue for me. I have been playing this game for a very very very long time and I am a full time streamer on twitch.. innocent players are getting shadow banned and placed on a 3 day review period until cleared its okay that this has happened to me if it was once or twice but it has been getting so bad to a point that I am barely playing 3 hours until I am again placed on review because I am better than someone or outplay them so they stay and spectate and spam the report buttons until they laugh and cheer that they disconnect a player from a server its getting reaalllllly old! Please help me as its impacting my daily streams and viewers. Streamers out there with a name are instantly removed from a shadow ban list while I am waiting the full 3-5 days.. its really not fair.. your system is messed up and needs a lot of fixing. Please please please help me resolve this.My ********** ID is MrBvrlyHills#******* You need to fix your anti cheat system and completely take away reporting for now.. or allow players to only be allowed to report a player one time and one option at a time they sit there and spam all report options until a player is disconnected and its honestly RIDICULOUS. Please I cant express this enough, I am LIVID that this is happening.. I am an honest player and just wish to rank up my status on the game.