Reviews

This profile includes reviews for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kohl's Corporation has 864 locations, listed below.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
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  Kohl's Store

  1067 W Baltimore Pike Media, PA 19063-5121

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  Kohl's Department Stores

  6063 Sawmill Rd Dublin, OH 43017-3633

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  Kohl's

  835 E Coliseum Blvd Fort Wayne, IN 46805-1221

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  Kohls Department Store - All Locations

  3131 Woodland Dr SE Grand Rapids, MI 49512-1673

Review Details

• Review fromMichele M

  Date: 04/26/2025

  1 star
  After years of being a loyal customer I am no longer shopping there. Very few of the items are in the store so you have to order on line and pay for shipping. A lot of items are not eligible for ship to store. When you receive the order and have a problem with the fit they do not allow exchanges. You are told to return it and reorder at the new price. No other store will not let you do an even exchange

• Review fromBERNICE K

  Date: 04/25/2025

  1 star
  i placed an order 6 months ago for baby camera...it broke and manufactor wont fix without receipt...well kohls gets rid of all receipts after few months..they will not return item eaither..so im left with a broken camera...i never heard of a company that will not or can not provide a receipt after 3 months...no wonder this place is going out of business..im leaving a zero star but forced into a one star.

• Review fromBernadette P

  Date: 04/08/2025

  1 star
  I have always liked shopping at ****** both in person and online. But changing their credit card to *********** is a huge disappointment. They will not let me access my account info online unless I verify my phone # by emailing my photo ID to a call ********************** who knows where. I have had this card for years. They have my name, address, acct #, SS# that should be enough. Phone **** won't budge or find another way. I refuse to email anyone my ID so I will not use my ****** card anymore.

• Review fromJanice J

  Date: 04/07/2025

  1 star
  Nasia, Customer service representative, was rude & didn't know her position. When a manager was called to help, she started telling her side of the story and was rude again in front of her manager. She was told she needed to clock out for the day but told her manager she wasn't going too. Nicole, her manager, said do I need to call Matt up here. Nasia refused to take responsibility for her actions towards a customer. I asked for her name and Nicole provided me the info and apologized. While Nasia insisted on continuing being rude to me. Obviously she doesn't take criticism or orders from her manager either. Apparently Kohls has bad employees representing their store. I will no longer visit that store thanks to the horrible treatment I received.

• Review fromNikoo M

  Date: 04/05/2025

  1 star
  I wish there was a negative star. Even one star is too much for thisbstore. The some of the associates are beyond rude and do not know what they are doing . Just waist customers' time. They just want to sell you the credit card. If you apply for the Kohl's credit card is when you get the most respect in this store.it happened that they waisted my time at cashier that much that I changed my mind and I said I do not want them any more, or just cancle the item. If I want to continue about the manager, he is a peice of work. Verrrry RUDE. If he was right for the job he would have hired better people and trained them customer service and not tobseek to sell the credit card. The corporate even does not have a phone number so you can leave complain. Their number is only for Kohl's charge and Credit Card. And the other is for online orders. What a shame.

• Review fromTracey J

  Date: 04/02/2025

  1 star
  On April 1, 2025 I visited the ************************************* to make a return. I waited for 45 minutes behind a customer who allegedly had issues with her returns, purchases, and Kohls cash. At the time passed at least five other customers waited behind me for assistance as well. After standing for so long I found a chair and pulled it up against the wall in order to sit down as I have knee issues. It wasnt until then that back up was finally called for the customer line. After I returned my item, I telephoned the store manager. I was placed on hold and the manager never picked the call up so after five minutes I hung up this extremely poor customer service is unacceptable. No store personnel should allow customer to stand in a return line behind one customer for that length of time without calling for backup assistance. 

• Review fromTerri W

  Date: 03/29/2025

  2 stars
  Return policy not followed. I have shopped at Kohls for years. This past holiday season I did my Christmas shopping here, then caught multiple viruses shortly after that shopping trip, The viruses took a toll on my body, resulting in not leaving my house except to go to doctor a couple times. As soon as I was able to return to the store, I went to return a Jean jacket that was too large and never worn. It was about 90 days later, and I expected a store credit. However I was denied, stating it was too late. I explained my illnesses and not able to get there sooner, not expecting a refund just a store credit, but still denied. I've reached out to Kohls Corp, they were going g to do it until I told them it was purchased in the store. Then I was told store purchases are handled at the stores. So how can I return a jacket I can't use and get my $49 credit.

• Review fromBianca J

  Date: 03/26/2025

  1 star
  Purchase a ******* foundation online and receive an item that has been expired for over a year. I contacted customer support, but they could not fix the issue. They sent me the item I paid for, and I would have to go to the store to return it. If I could/ wanted to go to the store, I wouldn't have purchased anything online. Now I have to go to the store to “return” the bad item they sent me that should be in the trash: horrible experience, and no intent to make up for their mistake.

• Review fromCori E

  Date: 03/21/2025

  1 star
  The online return policy requires that damaged/defective items be returned in store. This is discrimination to those without the ability to access transportation or those with medical conditions preventing travel.

• Review fromAmity S

  Date: 03/18/2025

  1 star
  Their return policy makes it extremely hard to return clothes. I spent two hours tonight having to write down every code on a form to return 6 shirts I bought my son. They also dont provide a shipping label so you have to ship things back yourself and pay for it. This is extremely outdated, confusing and is not clear on their website. They would also not honor a price match that I notified them about that was within 14 days like their rule states. They said their system wasnt letting them so they couldnt honor it even though it should so they stole $27 dollars from me.