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Business Profile

Auto Services

Ramirez Auto Repair and Towing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/6/2024 I had an estimate for for$295 to have a resignator replaced on a vehicle. On Saturday the car was looked at and it was noticed that a resignator was not put on the vehicle but patched welding. Ramirez was called by my mothers boyfriend and he told them we were charged for something that wasnt done. Ramirez called me on Saturday demanding I get there now he gave me the wrong receipt and kept insisting I get there but would not tell me why. He then stated he would refund me if thats what I wanted. I went there today and he gave me a fake receipt for a day that I wasnt even there and then told me if I wanted a refund he would cut the muffler off first since thats were he patched it. I recorded this interaction.

    Business Response

    Date: 04/11/2024

    ON APRIL 5TH,2024 I RECEIVED THE CALL FROM CUSTOMER AT 10:34 AM REQUESTING AN ESTIMATE TO REPAIR AN EXAHUST. THAT ESTIMATE WAS FREE. THE EXPRESS SERVICE WAS REQUESTED AND THE *** WAS FINISHED THE SAME DAY, SO AT 5:10 WE NOTIFIED YOU THAT THE *** WAS READY.
    THE VEHICLE PROBLEM WAS SOLVED WITH THE SERVICE REQUESTED AND AROUND 5:30 THEY PICKED IT UP.
    I ATTACH THE INVOICE WITH THE CORRECT DATE AND ALL PERTAINENT INFORMATION. THE CUSTOMER PAID FOR THE SERVICES PROVIDED AND SERVICES WERE RENDERED AS DESCRIBED.

    SORRY FOR THE INCONVENIENCE.

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2 2023 and I didnt notice on the door that the mileage was set back to ****** miles on there and I talk to a ladies husband I used to work there and said that yes he has a digital computer to where he can set the timer back on these vehicles so now the car is being messed up. It doesnt have the right parts on the car and he did take my cars instead of fixing on it. He used it as a down payment that I just paid ****** for that car so I need to file a complaint because now theres nothing they could do about it but right now is the best time for yall to go in to check things out before I get my lawyer involved thank you

    Business Response

    Date: 05/06/2023

    This vehicle was purchased at an auto auction, with the listed miles documented.  At time of purchase, the vehicle had ****** miles on the odometer.  We were made aware by the auto action that the mileage was not actual.  When a vehicle is sold we have all customers sign a buyer's guide, which lists such things as mileage not actual, which she signed. She was made aware that the mileage was not actual at the time of purchase.  As for the other vehicle in question, she had ****** the vehicle to our shop to get an estimate for repairs.  When she was told how much the repairs would be, she elected to use said vehicle as a trade in.  All this is in the signed documentation that we previously sent the BBB on this matter.  As far as we are concerned, this case is closed.  

Ramirez Auto Repair and Towing LLC is NOT a BBB Accredited Business.

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