Complaints

This profile includes complaints for Well-Oiled Operations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Well-Oiled Operations

  10001 W Saint Martins Rd Franklin, WI 53132-2413

  
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  Well-Oiled Operations

  7245 S 76th St # 224 Franklin, WI 53132-9041

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for what I thought was business coaching from Well-Oiled Operations after attending a call hosted by Stacy Tuschl, who is a verified business owner. However, I had a pleasant call with a woman named "****** ********, who purported to also be a business owner. I was expecting to be paired up with a coach like ****** (who doesn't exist under that name) or Stacy. I authorized the first monthly payment(of 6) for $1,997, but upon a simple LinkedIn search, I learned that the coach I was paired with has no business ownership experience, and instead, had recently joined *** as an "Account Manager". If I am paying that amount for coaching for my business, I would expect that my "coach" would not be a salesperson who is in the beginning of her career. When I requested, and then reviewed the contract(which I was urged to immediately electronically sign without having a chance to review, by "******"), I realized why. The "contract" bars you from any recourse if you have had a negative experience like I have had, including reviewing the company negatively or even filing a class action lawsuit! I sent an email and a certified letter to cancel the contract after I was able to do some research, but they've refused to refund my money. They have only offered to cancel the contract and the balance if I remove my comment on Reddit. This is why there is only mostly positive information on the internet, and why MULTIPLE small business owners like me will continue to get taken advantage of by this predatory company. They are smart. They are going after small business owners because they are typically using a business credit card to pay. Consumer protections such as 15 U.S.C. 1666i do not apply to business credit or debit cards. They are a Business Coaching Scam, according to the ************************, and I am sharing everything that I have documented with them and news outlets, in the hopes of preventing other small business owners from becoming victims.

  Business Response

  Date: 04/15/2025

  **SEE ATTACHED DOCUMENTS**

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It is untrue that I requested to cancel the contract on February 8th. Attached is the conversation that *** failed to provide you. In that email thread, on Monday, January 27th, which was 4 days after my consultation call where I was pressured to sign the contract on the spot(which includes 2 weekend days), I stated "I need to cancel this contract, or at least have some time to have my counsel review it. Can you please send me a copy? Right now we need to hire some more staff, and evaluate if we can budget for this. I definitely see the value in this, but I have to see if we can accommodate the expense."

  Note that I was not provided a copy of the contract that I electronically signed on January 23rd until February 11th, after having requested it two business days after signing it, because it had not been provided, which was a huge red flag. Since the document was provided to me to sign via Docusign, I was expecting to receive a copy immediately after signing it, which is customary. 

  The contract itself is not enforceable, as it should have been provided and I should have been made aware of anything that would involve my 1st amendment right to free speech. No NDA was discussed on my call with ******, and at the time I wouldn't have expected there to be one. If that were shown to me, I would have immediately regarded that as a red flag, and I never would have signed it. This is why they operate this way.

  Looking back, I was able to put two and two together.

  1. WOO purposely did not show me or provide the contract until I requested it multiple times, via email and certified **** mail.

  2. The contract is predatory and one-sided for a reason. They have had a history of dissatisfaction from people who they have similarly scammed, so they have written this language into their contracts. (***********************************************************************************************************) 

  3. In my recorded call with ******, the link to the contract that needed to be signed right away was provided at ****** minutes into the call, three minutes before the end of the call at ******, with no time to review.

  ***********************************************************
  
  From attachment 3:

  "[deleted]
  OP2y agoEdited 2y ago
  Last year a bunch of Staceys high profile students publicly broke ties with her and left the program. They had all been on her podcast etc before that. I guess they paid $50,000 for 6 months and it included one quarterly meeting and a ******** group where ****** shared all her designer bag purchases (no modules and no weekly coaching). During the quarterly meeting ****** got covid so just told them to coach themselves. They wanted her to make some kind of effort to do a makeup meeting or add something since they paid $50k for one weekend and she wasnt even there. She told them the terms didnt explicitly say she would be at the meeting just that they would have a meeting. Obviously people were upset about this and a bunch of people decided not to renew. Then she made a separate ******** group and only included the people who renewed and ignored everyone who decided not to re-enroll (even though there was still months left in the mastermind they paid for). She ended up giving a bunch of them refunds but they had to sign NDAs. I believe it was almost the entire group that quit and before that they had been very loyal to her doing round after round of $200k and then 2mdg. I believe she ended up giving over a million dollars in refunds."

  As far as my communications with my "coach", **** ******, *** is only providing partial snippets of conversations from their CRM, Hubspot. 
  In attachment 4, you can see the entirety of her text message to me and my response on February 13th, at which point I was beyond frustrated, having finally had a chance to review the contract I had signed, and having seen that **** had only been with WOO for four months at that point, and had a history on ******** of many job changes in (7 in 5 years). Even if she were a certified coach, what program offers that certification in less than four months? 

  At that point, the writing was on the wall. Complaints have been filed with the offices of the attorneys general in ** and WI and the BBB, along with the following entities:

  ***********************************, Trade and Consumer Protection Report #CRM:0025438
  The ************************: Report numbers: ********* & 83579843

  
  ******* *******

  Business Response

  Date: 04/16/2025

  Dear Ms. ************** style="font-size: small; font-family: "arial narrow", sans-serif;">Thank you for your continued communication and for sharing your perspective. Im writing to you in my capacity as the Senior Director of Operations at Well-Oiled Operations (WOO), where I also oversee legal compliance and client agreements - in which I can confirm are 100% enforceable in the court law.

  This message is intended to address both your contract-related concerns and the public allegations youve shared, including the Reddit-based commentary you cited in your most recent email.

  1. Contract Validity and Cancellation Timeline

  You voluntarily enrolled in our 6-month coaching program on January 23, 2025, and completed a legally binding agreement via DocuSign. That agreement included the following clauses:

  • Clause 3 Termination: Specifies that either party may terminate the contract with written notice; however, the client remains responsible for the full contract amount regardless of termination.

  • Clause 11 Do-the-Work Guarantee: Refunds are only considered after the program is fully completed and all deliverables submitted. 

  Your January 27 email requesting to "cancel this contract, or at least have some time to have my counsel review it" does not meet the threshold of a formal cancellation under Clause 3. It was interpreted, rightfully, as a request for flexibility and documentation, which our team responded to professionally.

  While you state that you never received a copy of your signed agreement, please note that DocuSign automatically sends a PDF copy to the signer's email upon execution. Additionally, I personally forwarded the signed contract on February 11, 2025.

  2. Coaching Assignment

  You were never promised coaching by ****** (our Enrollment Specialist) or Stacy (our CEO). On January 27, you were introduced to your assigned coach, **** ******, a certified full-time Accountability Coach. While you expressed concern over her employment history, her professional credentials are aligned with our coaching standards and were never misrepresented. No part of your contract or our marketing claims otherwise.

  3. Defamation and Reddit-Based Claims

  I must also directly dispute the defamatory claims you shared from an unverified Reddit thread, as well as several statements made in your formal complaints. To be clear:

  • We have never offered a $50,000 program. That price point has never existed in our product suite.

  • We do not operate a quarterly meeting cadence. Our coaching schedule is clearly outlined in our materials and never involved guaranteed CEO-led quarterly sessions.

  • Stacy Tuschl has never failed to attend a WOO-hosted event. She has been present at every live event, even while managing a company with 50+ full-time employees and a leadership team of four - who could absolutely own the events without her.

  • Facebook Groups were used solely for active clients and program-specific community support. Removal from a group was standard once a clients program term ended.

  • We have never issued $1M in refunds. Attached you will find our official P&L statements from 2022 and 2023, confirming that, once again,  this claim, too, is unequivocally false.

     

    

     

  • NDAs were never used to suppress negative feedback. In rare instances, Mutual Release Agreements have included non-disparagement clauses -- as is standard in legal settlements. They are always signed voluntarily.

  You cited the ************************ in a prior complaint, suggesting WOO is under investigation. This is categorically untrue. The *** has not filed any formal complaints, conducted any investigations, or issued any rulings related to our business. Misstating that we are the subject of an *** investigation is not only defamatory -- it may be considered libelous under Wisconsin law.

  4. Our Effort to Resolve

  Despite your non-participation in the program, and your decision to block legally authorized installment payments, we extended a Mutual Release Agreement (MRA) on February 19, 2025. This agreement would have:

  • Voided your original contract

  • Released you from the remaining $9,985 owed

  • Required only the removal of defamatory public statements that violated our terms that you legally agreed to

  You did not respond to this offer. We followed up multiple times with no resolution. As a final courtesy, we are re-extending this MRA through Friday, April 18, 2025, should you choose to settle the matter amicably.

  5. Final Notice and Next Steps

  Should you continue to make public statements that are false, misleading, or defamatory, we will pursue all available legal remedies to protect our employees, reputation, and contractual rights. While we aim for resolution over escalation, we take our legal obligations seriously and will not allow unsubstantiated rumors or online commentary to misrepresent our business or leadership.

  We ask that you formally retract any claims referencing:

  • *** involvement

  • $50K coaching offers

  • CEO absenteeism

  • Unsubstantiated refund volumes

  • Contractual misconduct

  If you would like to resolve this matter under the terms of the re-offered MRA, please reply by Friday, April 18, 2025. Otherwise, our account recovery and legal departments will proceed accordingly.

  Sincerely,
  ***** *****
  Senior Director of Operations
  Well-Oiled Operations

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will not be meeting with my legal counsel until after the holiday and they need time to review your response. They have already advised me to pursue reporting the complaint, based on the the documentation that I have provided.

   
  Regards,
  
  ******* *******

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There was no offer, only a regurgitation of the Terms and And Conditions of an agreement that I signed that is illegal and unenforceable. Please publish this so that future victims will be able to see this.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined well oiled to gain financial freedom and success in my about to go bankrupt Small Business. I was quoted three different prices from the very beginning which was extremely odd to me. The sales person ***** basically said, after the charge was taken and I immediately questioned it, that the pricing was what it was and GUARANTEED I would make it back in a month. I have not. I was then told that since I had no way of participating in the process for two entire weeks because of my wedding and honeymoon that I wouldnt be charged the full amount. I was then charged the entire amount. The sales person is now lying and saying she never said that. They responded with cold and careless emails. Im already going under as a small business and this is how you treat someone???? I want a full refund immediately and I want to be taken out of the program immediately.

  Customer Answer

  Date: 10/01/2024

  , it was resolved. Thank you 

   

  
  

• Initial Complaint

  Date:08/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was in consideration of a coaching program to learn to hire that I called into after breaking my arm in April of 2023, worried to save my business as I work with my hands. Stacy states on the webinar that she doesn't take money from those who are not a good fit but when I called in I was assured they would "work with me" as I had just broken my arm in half and I explained to them I was unsure I would have the ability to participate as I did not know that I would end up needing 2-4 doctor appointments per day, had not agreed to or signed ANYTHING and had never logged into the Skool portal where the program took place. I read some other reviews of people finishing the program still as confused as when they started. I disputed the charges and Stacy kept charging... $2K every month as I tried to work with ***** to reverse them. The billing on 6/13/2023 was charged back to me and slipped through the cracks before I had the card closed and reissued and tokens removed for the continual charges. I even had an attorney write a demand letter but I am not in position financially to pursue it. Others need to BEWARE of this CON! I also request the interest to be refunded as well. I have not written bad reviews as yet but do not owe $2369.24 for my mistake in believing Stacy Tuschl would not take the money of those who are not fitting for her program. This is the worst kind of fraud to be wary of on the internet!

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a instagram webinar- I signed up to learn more- A salesperson contacted me and said this is a money back guarantee. This was Friday 3/22/24 - Within 24hr I realized I couldn't proceed and on Saturday I sent a text and e-mail cancelling my subscription. On Monday I was contacteds by the salesperson ****** who told me I would NOT be getting my ***** deposit back and that this was out of his hands and I would have to speak to a Manager. Later in the day I received an e-mail from *********************** who told me that I would NOT be receiving a refund and that they have a NO REFUND POLICY. It was never told to me that I could not cancel and no where does it say "no refund" The fact is i NEVER received services rendered. Nothing- not at all. They will not refund my ***** deposit for services not received. Please help me to receive my deposit - *************************- ****************** / **********

  Customer Answer

  Date: 04/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************