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Business Profile

Auto Services

K&F Auto Sales & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 5th, 2025 I brought my car in because the check engine light came on. ***** took a look and said the intercooler needed to be cleaned. I wanted to get a second opinion because they have fixed things and diagnosed things wrong before. I was only taking my car to K&F because I have a warranty and most things have been covered by it in the past. They had my car over the weekend and when i went to pick up my car on the 9th to take it to a different mechanic, it was completely undriveable. It worked perfectly fine when I brought it to them. When I confronted them, they said the extra moisture in the intercooler must have frozen. This could not be correct because the entire time they had my car the temperature never went below freezing. You can check the weather history to verify Im telling the truth. I had no choice but to have them fix it because I couldnt drive it anywhere else for a second opinion. I believe they did something to my car so that I couldnt get a second opinion and charged me $500 for something that didnt need to be fixed in the first place. I have called them and tried to resolve the issue, but they keep insisting that I couldnt drive my car because the moisture was frozen. They are dead set on this lie even though I have pointed out that the temperature was not below freezing the whole time they had my car. I believe I am entitled to my money back because my car was not having major issues until I brought it to K&F and they lied to me about what was wrong with it. I also have supporting evidence of them lying to the warranty company in the past. I plan to report this if I do not get my $500 back.

  • Initial Complaint

    Date:04/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a suv in feb of 2022. With in a few months of buying it. I was already having issues. I would lose power rpms while driving n then it would jump back up to speed. I called them. They firat said its cadilac converter and made me pay 700. While i was still under warranty. Fixed that. Then 3 months later it does it again. Lose ************ while driving.N my engine started knocking. This time they tell me its a timing chain. They fix it n said i shouldnt have problmes. 3 or 4 months later it does it again. They then said oh nothing seems wrong it drives fine. Well now my warrnty isbup. And its doing it again. But worse to where now it loses rpms to where they completly dies while im driving i have to pull over. Car dies. I have to fully shut it off wait a mintute then retart the car. It has happend a handful of times. I do not knw what else i can do i feel like its a lemon

K&F Auto Sales & Service is NOT a BBB Accredited Business.

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