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Business Profile

Monuments

M & E Memorial Markers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5, 2023, I wrote a check for $200, which was cashed, as a down payment for a headstone. I began going back and forth with them about finalizing an image to include on it, but ***** have stopped communicating. I have called at least 4 times and emailed them often, but there have been no replies. Are they out of business? How would I get my money back if they won't finalize this transaction?

    Business Response

    Date: 04/28/2024

    We are only operating as a part time business this 2024 year. I can have someone check in with *************** via email to see if she would like to continue moving forward. if she does not, I will ask where we can send a refund check for the $200 deposit she had made.

     

    Thank you. 

    Customer Answer

    Date: 05/05/2024

    This business has NOT replied to me -  only to you.  I just had knee surgery, so I was not able to reply to you.  Please re engage with them as they do not reply to me.  

    I want my money back.  

    *********************

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a marker and paid for it March 2022. I have called, faxed, emailed and sent letters to see how and when it was coming, but they have not responded. It is to be placed in the cemetery when done, but it has not yet been. (***********)

    Business Response

    Date: 06/26/2023

    Dear *****,

    Apologies on the delay of getting back to you. We have been waiting for the specific color of granite that you picked out to be back in stock with our granite supplier. Once that has taken place we would be able to make the headstone for the Cashmere cemetery and have it delivered and set. We show record that we replied to a voicemail early this year in January asking if you would like to keep waiting for the **************** or go ahead with a color that we have in stock now. I will personally give you another call and make sure to connect with you to see how you would like to move forward. Thank you. 

M & E Memorial Markers is NOT a BBB Accredited Business.

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