We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

TryHulaHoop.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have about 200 emails since July 2023 back and forth with this scammer. ********************** It has been reported multiple times. This "company" should not be able to continue to operate. The longer they are willingly not shut down, the more money they're stealing!! I received the knock off junk hula hoop back in July and instantly went to return it. I have been told about every two weeks since then we have processed your refund and you should receive it within 48 hours, or 3 days, 6 days, 5 days, literally every time frame you could think of. I am trying to take them to court, but they won't send me any legal or business information. I have requested a W9 about a hundred times and they refuse to send it.

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an infinity hoop at the end of June. I received the order on the 18th of July and on the 19th emailed requesting a return. After a few emails back and forth on the 22nd we agreed for a return. On the 26th I reached out again because I hadn't heard from their returns department. On the 27th I was told I would receive a return label and a refund. I never received the return label. On the 28th I was emailed saying I would be issued a refund in **** business days. On September 22nd I reached back out because I had not received the label or the refund. They sent a return email saying they were sorry, and they were running behind schedule on refunds and to give them **** more business days. It is now October 19th and still have not received the return label or a refund.

  • Initial Complaint

    Date:10/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered hula hoop on on 6/20/23, received product and realized it was a cheaper version of what I needed and asked for refund and plan to return product. Have sent multiple messages since July 1st 2023 and have never received resolution. The only response I receive is that they are working on refund.

  • Initial Complaint

    Date:09/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an infinity loop on June 3rd 2023 online for $54.95 and never received the item. I reached out to the company on June 26th ****************************************************************** I informed them I did not get it and asked for a replacement. They responded with I'll get back with you. After several inquiries about the status of the case and getting the same reply, I asked for a refund. They finally agreed to issue a refund on July 22, 23 however I have yet to receive that refund. Can you please help.

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-9-2023 I purchased a Hula Hoop from this company. It arrived at my house when i was on vacation I opened it on 06/27/23 and found the product broken. I emailed the company that day requesting a return and refund. they have been giving me a run around ever since. At first they told me things I could do to make the broken product work finally on 6/28 they said i would be contacted to get my refund. they keep telling me i will get the refund in 5-7 business days i have gotten this same response on the following dates :6/28/2023, 7/4/2023,7/5/2023,7/12/2023 7/19/2023 7/28/2023 8/15/2023 on 8/23 i was told i would hav ethe refund in 2 business days i still do not have my refund.

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid 60 dollars for a fit hula hoop. It's been. 2 months since I've been issued a refund. They have scammed 4 other people sending a fake fit hula hoop. Then customer service or the scammer keeps giving you the run around. They shipped Me a fraudulent fit hula hoop and falsely advertised the pictures on it.

TryHulaHoop.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.