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Business Profile

Cheerleading Classes

React Elite Cheer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cheerleading Classes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    React elite changed my daughters tumbling day and time without letting us know. We showed up for class beginning of November and was told she no longer had class Wednesdays and will need to come Mondays. We told them that does not work and will have to drop the class. We were told she would be removed. Since then we have been charged both months. I have been in contact with them claiming she has been dropped but has not and continuing to charge our card. I have done everything on our end to drop her and they are continuing to illegally charge my credit card. They are now not returning phone calls, messages, our emails.

  • Initial Complaint

    Date:04/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I'm reaching out to you because of a unresolved dispute against REACT ELITE CHEER located at ********************************************************** I provided a **** card for a one time charge back in October of 2022. My step daughter was living with ** at the time so we paid for cheer although her mother was court ordered to do so. When she moved out we messaged the owner of the gym **** and he stated that we were under contract. No where in the contract does it state that he can make unlimited charges to my card without any receipts or proof of what the charge was. Two days before the $619.08 charge was made (charge was made on 3-22-23 we asked them to remove the credit card as the child was no longer living with **. He basically said see you in court and talk to my attorney. I have still never received a receipt and I still have no clue what the charge was for. After the request was made to remove payment her dad *********************** and myself were removed from all communications and cheer portal. I do not feel like it's fair for them to keep charging my card or pay the $619 for a fee I was not responsible for. This gym has been very unprofessional and will not work this out with ** saying too bad you signed a contract. No where in the contract does it state unlimited withdrawals with no proof of purchase, receipt or anything. Just a random charge. I have a dispute in with my credit card company right now.I've attached the document stating the mother *************************** is responsible for paying for cheer. Thank you very much, *******************************

React Elite Cheer is NOT a BBB Accredited Business.

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