We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Safes

Safeandvaultstore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Safes.

Reviews

Customer Review Ratings

4.33

Average of 18 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Rose E

    Date: 07/19/2023

    Rose E

    Date: 07/19/2023

    Excellent customer care with both of my phone calls. Helpful. Thorough. Patient. Kind. Good follow through. Looked up information with no issue. Just excellent. Thank you!!

    Safeandvaultstore.com

    Date: 07/21/2023

    Thank you so much for the feedback. We really appreciate it. 

  • Kelly C

    Date: 07/12/2023

    Kelly C

    Date: 07/12/2023

    This team is amazing. They have high quality products and stand behind their products with great customer service. I had many questions as I worked through my purchase and they are more than helpful to ensure I am completely satisfied.Thanks!

    Safeandvaultstore.com

    Date: 07/13/2023

    Thank you for shopping with us and for the review.

  • Michael D

    Date: 06/06/2023

    Michael D

    Date: 06/06/2023

    I've had a ******* Basic lock on a safe since February 2014, but time marches on, and it's started to fail. I went to their web site to find some basic information, and then *********************** reached out to me, and was a wealth of information! He rapidly determined the problem and made a fix recommendation. He is a great representative for the company!

    Safeandvaultstore.com

    Date: 06/07/2023

    Thank you so much for taking the time to leave a review. We appreciate it.

  • Erin D

    Date: 05/18/2023

    Erin D

    Date: 05/18/2023

    Got my safe earlier than expected. ******** has been so wonderful to work with!! My safe was damaged in shipping (delivery guy dropped it!) and she worked through my issues to get a replacement safe and help me ship back the damaged safe. So thankful for her kindness and **************** of my issues. I can't recommend this company enough. Oh - and the safe is beautiful! Exactly what I ordered and perfect for what I need!

    Safeandvaultstore.com

    Date: 05/22/2023

    I'm glad we were able to help you get a replacement safe and get the damaged safe returned. Thank you for your review and your business, we appreciate it. 

  • Joel V

    Date: 05/18/2023

    Joel V

    Date: 05/18/2023

    ******** S was EXCEPTIONAL in her customer service. Safe arrived in great shape but then I needed to have it shipped to a different home in another state. Called ******** and she went far above my expectations to arrange for shipping. Stayed in communication and gave me an extremely fair rate. If I were to buy another product and she sells in... that's where I'm going because more than the unit itself is the service behind the sale. Thanks ******** - you did great!

    Safeandvaultstore.com

    Date: 05/19/2023

    Thank you so much for your review and for your business. We are so glad that you had a great experience with our company and with ***************** 

  • steve s

    Date: 05/02/2023

    steve s

    Date: 05/02/2023

    WE like the new great safe & service, priced well also

    Safeandvaultstore.com

    Date: 05/03/2023

    Thank you so much for your review and your business, we appreciate it.

    Safeandvaultstore.com

    Date: 05/03/2023

    Thank you so much for your review and your business, we appreciate it.

  • Tim B

    Date: 08/12/2022

    Tim B

    Date: 08/12/2022

    I ordered a floorsafe on the 20th of July. It was supposed ship on the 7th of Aug. It did not. I sent and email and got a response a few days later that it will ship on the 12th. It did not ship on the 12th and no response from the safe and vault store. Very poor customer service. At this point I am not even sure they are legit at all. For all I know they may not even be a real store. This is what you get when you go with the cheapest seller.

    Safeandvaultstore.com

    Date: 08/15/2022

    Thank you for your review. I'm sorry there has been a delay with your order. The floor safe you ordered is built to order by the manufacturer and is not a stocked item. The manufacturer was behind a few days on production, but the safe was ready to ship on Friday, 8/12. It was just waiting for a shipping label. Unfortunately, because you filed a chargeback, we need to wait for the chargeback to settle before we can ship your item out. If you still want the floor safe, please call me at ********************. I can assure you that we are a real company with thousands of positive reviews on Trustpilot.Please let me know if you have any other questions.Thanks,***************************** SafeandVaultStore.com

    Tim B

    Date: 08/15/2022

    Funny how after I put in the claim for not getting what I ordered it suddenly is ready to ship but you have to wait till we straighten out the dispute. Funny how that works. **************** is not this company's strong point. Cheap prices do not always mean quality service.

  • T. F.

    Date: 05/29/2022

    T. F.

    Date: 05/29/2022

    Shipped broken merchandise.Demanded I seek resolution through 3rd party at my expense.Refused to exchange merchandise.Disputed charge.IMHO - Dishonest, disrespectful, disgraceful.AVOID!

    Safeandvaultstore.com

    Date: 05/30/2022

    Thank you for your review. Your safe arrived with a broken key. We did offer to send a replacement key at no charge, however, the manufacturer does require that you fill out a key form and provide your ID so they can verify you are the legal owner of the safe. This is for security purposes. Since you didn't want to provide that information, we offered to take the safe back and refund you in full. If you would like a replacement, you can place a new order once the refund has been completed. Since you filed a chargeback, we cannot complete the refund until the chargeback is settled. We did receive the safe back, but are waiting for the credit card company to settle the dispute. Thank you for your business, we appreciate t.

    T. F.

    Date: 05/31/2022

    Thank you for your reply. The Lightweight Fire ********************** Chest arrived with broken key. You offered to replace the key ONLY if I provide a copy of my ID and a notarized document containing detailed personal information to a 3rd party at my expense. I am not bound by any 3rd party policies. You offered a refund only AFTER I disputed the charges with the credit card company. As agreed, I returned the chest with the shipping label you provided. You accepted delivery, but you have not processed a refund.

Safeandvaultstore.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.