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Business Profile

Property Management

Landmark Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After 7+ years living in an apartment managed by landmark they claim I left it filthy. I fully acknowledge the charge for the hole in the door but the rest is bogus. They also altered the check they sent me so it cant be deposited

    Customer Answer

    Date: 08/20/2023

    When my boyfriend died 7/10/2021 landmark immediately made me pay another $1000 deposit, which it appears gave them more to charge me for. I paid $320 for a cleaner. How can I be charged for normal wear and tear after 7+ years 

    Business Response

    Date: 09/14/2023

    Tell us why hereWe complete moveouts according to our move-out list, take pictures, and follow up with all repairs. This unit had clearly been smoked in especially the bathroom and bedroom, which was noted by the cleaner. Baseboard trim was coated in dirt and debris. Personal items left in the unit needing to be hauled including a tv and stickers stuck to the window. There was wall damage needing to be repaired. All blinds were damaged and so coated with dust and debris not even worth cleaning. attached are pictures of the move-out proof. I have many more pictures but space is limited. The bathroom fan shows how filthy the bathroom was left. The sticky squares on the wall all had to be removed, which has a clear square of soot/smoke/vape line around it in the bedroom. There was also an active leak under the kitchen sink that was never reported to the office for repair. The charges are justified and stand. ...

    Customer Answer

    Date: 09/14/2023

    I cant even count how many times I reported problems with the bathroom fan. If the apartment was so filthy why was the never noted on 8 years worth of walk throughs! 

    Business Response

    Date: 10/12/2023

    Any maintenance items were addressed when reported. The bathroom wash filthy. This was not maintenance related. 

Landmark Property Management is NOT a BBB Accredited Business.

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