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Business Profile

Timeshare Cancellation

Timeshare Exit Team

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

This business has 1 alert

Complaints

This profile includes complaints for Timeshare Exit Team's headquarters and its corporate-owned locations. To view all corporate locations, see

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Timeshare Exit Team has 30 locations, listed below.

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    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into an agreement with Timeshare Exit Team in October 2018. According to the contract my timeshare was guaranteed to be dissolved within "a reasonable amount of time" or it was 100% money back guaranteed. My timeshare has not been dissolved and I have attempted to contact the company several times. I finally was able to contact someone and they provided a $500 partial refund 1/2021 with the guarantee of the timeshare being resolved in 12 months. I now am unable to contact them for a full refund of my money.

    • Initial Complaint

      Date:06/21/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 1, 2018, I paid $7,000 to the company ***************** person spoke to *********************** for the exiting team of my timeshare, I am 70 years old and getting the around its been five years now and still waiting for exit, and they want me to pay more.I need help to reslove this incident

    • Initial Complaint

      Date:06/06/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We requested to have Timeshare Exit Team to help us release our obligations with Diamond Resort in 2017 for the amount of $4,096 in service fees. They guaranteed that the account will be removed from our responsibilities in about ***** months. We kept the account in good order even though we never used the credits from 2018 until 2021. To date, the account is still in our names and we have asked a refund for the amount we paid Timeshare exit Team starting in 2020. Every time I send the email to ask for the status of the refund, the standard answer was "still waiting for our executive management team" decision. The last response was in Sept. 2021 and nothing since, no refund. Please help us get refunded for the amount we paid Timeshare Exit Team.

    • Initial Complaint

      Date:06/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed agreement in ********************** removing myself from a time share. I was told it could take time. I heard from ReedHein in April, ***************************** to get out of it working directly with the timeshare company, unfortunately I did not meet the requirements. With that I have requested a refund in full as stated in the initial agreement by contacting them every 2 to 3 months to follow up. The last communication from them was on 8/9/2021 while Ive sent several requests for follow up with the last one sent 3/15/2022. I would like ReedHein to refund my money as outlined in our agreement so I can move forward on my own.

    • Initial Complaint

      Date:05/24/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 6, 2018 I employed *********************** of **********, ** also know as ***************** Associates LLC Time share exit team (endorsed by *********************) at 630 ********************. #************************************************************* to remove me from a contract with ********** ********** timeshare for the amount $4658.91. I was promised a 100% money back guarantee iF not fully satisfied. I am still responsible for the yearly maintenance fees and have not heard from the company for 4 years. I have constantly tried to contact company but got busy signals. They did say it may take 2 years but is now 4 years. I am 90 years old and do not know where to turn for help. i am now trying to resolve this issue on my own and have contacted the ********** ********** and they claim that I need a letter from the ***************** ** with a withdrawl letter from them as a third party representing me. I cannot get in contact with them. Please help me. *************************

    • Initial Complaint

      Date:05/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started my contract with Timeshare Exit Team back in October 2018 for the business of them getting me out of my contract with my timeshare. I paid the fee of $4,720. They told me it will take about ***** months to complete. I had to keep my maintenance fee up with the resort and have no contact with them. If they should reach out to me, I was supposed to contact TET or direct the resort to them. For two years, 2019-2021 I was told I was at different levels of the process to exit me out of my timeshare. I followed all of their requests to expedite the process to get to the point where no one was returning my calls. Then in January 2022, I sent them an email for status of my exit and received a response that they were going out of business as of Dec. 31, 2021, and that some files they were still processing. Another poly to string you along. I would like a full refund since they did not fulfill their obligation to our contract. "Money back guarantee if they cannot get me out my contract"

    • Initial Complaint

      Date:05/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a time share in 2008. I regretted it so I hired timeshare exit team to get me out, ********************* recommended them. We paid $6500 about to the team before they even started the process. Money nack guaranted. I sent all requested paperwork. The end result was they couldn't get me out. I requested my refund at least 18 months ago. No contact even after they promised a call within 48 hours. Please help I'd like a refund.

    Timeshare Exit Team is NOT a BBB Accredited Business.

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