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Business Profile

Packing Service

Moving Made Easy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packing Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Moving Made Easy to move me from ***************** to ****** on 5/28/24. Upon arrival at my new home in ****** it was discovered that they had NOT packed up and moved the leaf to my dining room table nor the 48" glass top to my patio table. That night it was also discovered that they had broken my Christmas outdoor lamp decoration (valued at apx $200). When paying them they promised they would go back and get my dining room table leaf and glass top to the patio table. I texted the owner that evening that this needed to be done on 5/29/24. And told him in that text the the broaken part of my Xmas decoration was on their truck. The *********************** sale would finalize and turn over to the new owners on 5/30/24. I call him on 5/29/24 and left a message...he texted back that he would call me shortly.....he NEVER called me that day (5/29/24) or the next (5/30/24). As the sale of the home was closing 5/30/24 (noon) I had to get family help with a truck to go back and get the 2 items that the movers did NOT pack / did NOT move. The owner called me on 5/31/24 which was too late as the sale of the house was finalized by that time and thus it was necessary for me to go get the items myself with help from family. At this time he said he had the broken part to my Xmas decoarion and would get it back to me. After repeated follow *** for this broken part (to see if the Xmas decoration could be repaired) he told me on 6/26/24 that it had been thrown away and he no longer had it. On 6/26/24 he texted me that he would be sending me $300 to cover the $200 broken Xmas decoration plus a $100 for my inconvenience. I HAVE NEVER RECEIVED A ***** FROM THEM!!! They didn't finish the job that I paid $1,788.75 (check #****) for nor did they earn the $200 cash tip I gave them.. I was trusting they would hold true to their word and go back and get the items. At a minimum I want the $300 refunded as promissed. But I also feel the $200 tip should also be returned.

    Business Response

    Date: 08/28/2024

    This was a very unfortunate situation - and by no means are we making excuses for this. We never received the first two notices of this complaint. The address the notices were sent to is not our address. We did not receive notice until the 3rd notice which was on August. 18th. We would have responded quicker however, we had to travel to ****** to deal with family medical issues. 

    We have sent an apology letter to ********************* with a refund check of $500.00 - refund the amount of $200.00 for the broken Christmas decor, $100.00 as promised for the inconvenience and the tip amount of $200.00 - total of $500.00.

    This is not how we would like to handle our business with clients and we are extremely disappointed and will absolutely do better moving forward. 

    Customer Answer

    Date: 08/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  I have received the refund and as long as the check clears their bank I am satisfied with the resolution of this matter.  Thank you for your assistance.

    Sincerely,

    *****************************

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