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Business Profile

Printing Services

Craniac Studios LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The seller was asked to commission a 3d printed Headsculpt to be shipped to Ireland.When paying on PayPal the seller suggests that you use the friends and family option on paypal or pay additional charges otherwise through PayPal, knowing that if a claim is filed the buyer is not entitled to a refund on PayPal, when choosing friends and family.Item didn't arrive so seller was contacted.The seller was trying to suggest it is the responsibility of the buyer to trace the missing goods.The seller reluctantly said they would replace the goods however the buyer must again pay for shipping.****** says nothing more they can do to trace the item, made no attempts to do so.Seller will not refund money , nor replace goods unless I pay further postage.Seller then withdrew the offer to replace stating they don't have to.I'm left with nothing having spent 75 dollars in good faith with this business.

    Customer Answer

    Date: 08/31/2022

    Hello,


    I wish to inform you that the above case has been resolved and therefore no more action is required. I wish to withdraw from any further proceedings and have been in contact with the business to resolve the issue in person. 
    Thanking you,
    **************************;

Craniac Studios LLC is NOT a BBB Accredited Business.

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