Reviews

Review Details

• Review fromJoseph T

  Date: 06/21/2023

  1 star

  Joseph T

  Date: 06/21/2023

  Company has 30 day warranty on labor and refused to warranty their work. After having them work on my instrument cluster, they damaged the needle servos. None of my gauges read correctly. They insisted I take it to the local auto/electric shop down the road and they would cover and repair costs or replacement costs. The auto/electric shop was skilled enough to repair their mistakes for $301. After returning with my cluster working, they refused to cover the damages and only refunded my $74.
  

  Zebra Computers

  Date: 06/22/2023

  The warranty we provide covers the service we did.  We desoldered and resoldered a connector.  That is fine, there is no problem with the connector.  The assembly is a complicated teardown, and in our estimate and disclaimer statement we mention that we are not responsible for damage beyond our control.

  We at no time offered to cover any additional expenses on this repair, just referred the client to an ******************* we trust for further review.  

  My take is that this person was trying to modify a stock part, and that did not work out the way he expected. 

  The work we did as far as the soldering was beyond reproach and if he is using that board then he is using the work we did.

  Even though we refunded the money he spent at our store.

  This is a he said, she said affair, and we stand behind what we do, but we don't eat the costs of others mistakes.

  AFA I am concerned we did nothing wrong.  But still refunded the money that was paid us, which was about half of the actual time spent.

  We will not work on such equipment in the future knowing that it can cause damage just dissassembly the device.

  Sincerely *****************************

  Owner of Zebra Computers for over 17 years.

  

  Zebra Computers

  Date: 06/22/2023

  Additionally we have a written signed estimate with this verbage on the back that he signed.

  Est#_________________     Customer______________________________________________________________________________Date___________________
  
  REGARDING REPAIR SERVICES:
  
  YOU MUST COLLECT YOUR DEVICE WHEN IT IS DONE IF YOU HAVE APPROVED SERVICE AFTER 45 DAYS IT WILL BE RECYCLED
  RCW 60.06.010  MECHANICS' AND MATERIALMEN'S LIENS: Lien authorized: Every person, firm or corporation who shall have performed labor or furnished material
   in the construction or repair of any chattel at the request of its owner, shall have a lien upon such chattel for such labor performed or material furnished, notwithstanding the fact that such chattel be surrendered to the owner thereof: PROVIDED, HOWEVER, That no such lien shall continue, after the delivery of such chattel to its owner, as against the rights of third persons who, prior to the filing of the lien notice as hereinafter provided for, *** have acquired the title to such chattel in good faith, for value and without actual notice of the lien.
  Our estimate is free. If you have agreed to a repair service, after signing this document, your device will be returned once payment is issued. If payment is withheld, the machine will be kept by Zebra Computers until payment is issued. If payment is not issued within 45 days of notifying you that the repair is complete, the device will be recycled in accordance with our e-waste management contract or resold. If you signed an estimate with a $25 diagnostic fee, you owe ** $25 plus applicable taxes.   However, if you do not pick up your device from 45 days from the date the estimate is complete, the device will be recycled and you will owe us nothing.
  Further, while it is store policy to contact you upon completion of repair, it is your responsibility to check with us when repair is complete - I don't check my voicemail or your email went to spamis not an acceptable excuse to get out of the 45 day rule. The clock on the 45 day rule starts from the moment we enter into our internal notes that a repair job is ready for pickup.
  WE'RE ALLOWED TO WORK ON YOUR DEVICE
  You are authorizing Zebra Computers to repair to your device. You agree to not touch anything during the process to prevent damage. Touching with or interfering with the repair voids any warranties.
  ACCEPTED PAYMENT METHODS
  Payment methods accepted are Cash, Check, PayPal,VISA, MasterCard, Discover or AMEX.  No other forms of payment are acceptable, and we reserve the right to keep a device until payment is rendered via an acceptable payment method.
  WE DO NOT TAKE RESPONSIBILITY FOR COSMETIC FLAWS
  The way we state the condition of the item in the notes of item prior to repair is a brief overview, and does not denote all possible defects & problems with the device to be repaired. This *** be edited as more problems are found, even after form is signed. Any preexisting defects, or future defects that come up because of preexisting defects are not the responsibility of, or warrantied by, Zebra Computers or any of its members.You accept by signing this document that how we state a device's condition is how it was received, and that no defects or problems we state were caused by us. You acknowledge that Zebra Computers is not liable for any defects or problems with a device unless we specifically take responsibility for such problem or defect.
  We are not responsible for any scratches, dents,dings, etc. Many devices we receive are heavily damaged already. We have very strict procedures on how we handle customer devices so they leave in the same or better cosmetic condition than they came in, but in no way can we be held liable for any perceived cosmetic issues, such as - this scratch wasn't here when it was dropped off.
  WE ARE IN NO WAY, SHAPE, OR FORM RESPONSIBLE FOR YOUR DATA OR HARD DRIVE
  On data recovery & data transfer jobs, it is your responsibility to check your data in the store. You agree to sign a waiver of liability once you have seen for yourself that your data is on this drive.You accept that we are in no way liable for any data on your device for any of our offered services. We do not accept liability for data. By signing this document you agree to two points. First point being that hard drives are a volatile, mechanical storage media that can malfunction at any time. Second point being that any hard drive malfunction cannot be blamed on Zebra Computers, nor *** we be held responsible for any hard drive, solid state drive, solid state hybrid drive, or flash memory malfunction on any machine in our possession.
  By accepting this terms of service you accept that we are in no way liable for your data.
  WARRANTY INFORMATION
  Limited warranty on service is 90 days on LCD Screen replacements, 90 days on Hard drive & memory replacements, and 30 days on motherboard repairs & replacements. Warranty *** be voided by further physical damage to the device, negligence, or liquid damage. Warranty is only for the specific part we have replaced and not for any other issues or parts on the device. We repair delicate devices that break easily. If you are here, the device has likely been mistreated once by a drop, spill, or shock of some sort.You accept that any future issues with other functions on the device are related to prior shock, not our workmanship. At our discretion, after analyzing a repair failure, we will offer warranty service only - not refunds, and any service for which one changes their mind or otherwise decides they do not want done, for any reason, *** require the technician to undo repair work or remove installed parts for no monies to be owed to Zebra Computers.
  WARRANTY DOES NOT COVER IF YOU CRACK IT AGAIN
  Warranty does NOT cover a device that has cracked again. By signing this document, you accept the following:
  A screen cannot crack on its own. A screen only cracks when physically impacted.
  It is your responsibility to inspect the device prior to receiving it back from us to ensure it was not given back to you cracked.
  YOU CAN'T SUE *** EVEN IF YOU REALLY WANT TO!
  In recognition of the relative risks and benefits of the project to both the Client and the Consultant, the risks have been allocated such that the Client agrees, to the fullest extent permitted by law,to limit the liability of the Consultant to the Client for any and all claims,losses, costs, damages of any nature whatsoever or claims expenses from any cause or causes, including attorneys fees and costs and expert witness fees and costs, so that the total aggregate liability of the Consultant to the Client shall not exceed the Consultants total fee for services rendered on this project. It is intended that this limitation apply to any and all liability or cause of action however alleged or arising, unless otherwise prohibited by law.
  
  
  Customer Signature___________________________________________________________________________________________________________________

  Further documentation of the repair available on request.

• Review fromChristy I

  Date: 10/20/2022

  1 star
  My laptop had been damaged and needed a screen replacement so I found this company and they were able to help fairly quick. Upon receiving my laptop after the repairs, I had noticed it was shutting itself off and opening apps on its own. The screen also appeared to have faded lines in it. After a couple weeks, the lines had gotten obvious and was a issue so I called them and the man that answered said it could have been a bad update so bring it in. I did and he asked me a series of questions and said that the screen had been cracked. I told him it was impossible as it hadnt moved from my desk. He then said it would be covered under warranty. I received a call from them claiming that I had dropped it and damaged it so I would have to pay. I tried explaining to him that nothing happened to it since I gotten it back and that I had been experiencing problems with it since it had been repaired. He claimed that the only way the damages got there is if it had been dropped from a high place onto a hard surface. Do not use this company, they will scam you.