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Business Profile

Tree Services

Agile Tree Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint follows the others that have been made. He started out fine and then abandoned the job. It has been over three months since the job began and still isn't finished. He continually says that he's coming out but never shows. I paid the total bill because he had done work for me before and was satisfactory. Hence, I trusted him when he gave me a sob story about having to make payroll, etc. Wouldn't recommend to anyone.

    Customer Answer

    Date: 08/18/2023

    I have already hired another tree service to complete the job.

    He is not welcome on my property.

  • Initial Complaint

    Date:12/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/09/2022 date of “service” Kevin, owner, came to the house and gave me a quote to do leaf removal. He gave me a quote of $1,000 to do the entire property. I called him shortly after he left and asked the price for him to do the front of my property up to my backyard fence. He said 1/2 but the proceeded to add $50 onto that. I said fine. I was working when he showed up to do the work. They were “done” within maybe 2 hours. I come out and he says your good to go. I say what about the rest of the yard? He said he’d come back on the 14th or 15th to finish and wouldn’t charge me. Yet he didn’t do what I paid him $550 for. As you can see from the pictures he did like nothing and it was half-assed at that. And to top it all off he literally just blew the leaves from one side of my property to another. My neighbor even came and complained to him to not blow the leaves on her property and he said he wasn’t but I went out later and he clearly did. I gave him the benefit of the doubt that he’d come back to finish but I called and text him on Wednesday and he ignored the calls and did not reply or call back. So he stole $550 from me.

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early May 2022 I entered into a verbal contract with Agile Tree, recommended by **** ******* to perform two separate services at my home, a) remove a large quantity of vines and branches I cut from my trees and b) fell two trees that created a hazard to my home. Removal of the felled trees wouldn't be necessary as I would use them for firewood. Removal of vines and branches would be much more labor intensive than felling two trees. Agile showed up on time and cut the two trees down. It took about two hours, including time to repair a faulty chainsaw. I paid $2200 cash for that service and he said they would return within a few days to complete the second service. We agreed the second service would be $1000. After giving him several days I contacted him and he put me on the schedule. He didn't show up for that rescheduled date. He then texted me on 5/31 that his father was having health issues and that was taking time from his business. I understood and gave him several weeks. Throughout all of June we texted each other and he kept saying he would show up to complete the work. He never did. Around the first of July I contacted **** ******* to help resolve the issue. Agile called me and said they would be at my home on July 13. They didn't show up. I texted on the 13th for a progress check and didn't get a return response. I texted on July 18 to see if they were coming soon. I got no response. I texted this morning (7/20) and indicated that I would give him until the end of the day to respond and if he didn't I would interpret that as he wasn't going to complete the work as agreed. I got no response, The problem I have is that Agile completed the high profit service and didn't complete the labor intensive service. No other area tree services wants the labor intensive job without having something more profitable accompanying it. I'm stuck. FYI, according to the **** ******* web site he has been working because customer reviews are being shown for June  and July.

    Customer Answer

    Date: 08/25/2022

    ---------- Forwarded message ---------
    From: *************************** <**********************>
    Date: Wed, Aug 24, 2022 at 7:52 PM
    Subject: Complaint ID ********; **********************
    To: [email protected] <[email protected]>


    Dear BBB,
    This issue is resolved. I would like to withdraw my complaint
    Thank you
    ***************************

Agile Tree Services LLC is NOT a BBB Accredited Business.

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