Complaints

This profile includes complaints for Paramount Builders, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paramount Builders, LLC

  501 Central Dr Virginia Beach, VA 23454-5228

  
• 

  Paramount Builders, LLC

  652 Independence Pkwy Chesapeake, VA 23320-5215

  
• 

  Paramount Builders, LLC

  825 Diligence Dr Ste 104 Newport News, VA 23606-4211

  
• 

  Paramount Builders, LLC

  Gainesville, VA 20155-4037

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows were installed less than 3 months ago and after several attempts to contact the contractor I have not gotten a response from them. All calls go to voice mail

  Business Response

  Date: 01/30/2025

  Thank you for bringing this customers concerns to our attention.  We do not show any missed communications from this customer but we will certainly get in touch with them to address their concerns.

• Initial Complaint

  Date:12/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Paramount Builders to replace approximately 70 windows on our home. We paid $********** to have them replaced. Over the past twelve months several of the new windows have leaked and caused damage to our window frames, mill work and flooring. Paramount Builders has tried to resolve the problems several times but the windows continue to leak. Today during a rain storm three more windows leaked. We are in disbelief that this continues to happen. I have tried to contact the owner, ** ********* but he will not return my call. The lack of communication is ongoing and we are very frustrated and we do not know where to turn.

  Business Response

  Date: 12/19/2024

  thank you for sharing this customers concerns with us.  We are aware of the customers concerns and have been working with the customer and the manufacturer regarding this issue.  We have had several visits with the client due to glazing bead failure on the units, and we will continue to work with the manufacturer on the customers behalf to resolve their concerns.

  I will call and speak to the customer today, and also make inquiry with the manufacturer as what the customer is experiencing with the window leaking is a glass seal failure which would be a manufacturing issue, and we will continue to coordinate with the client.

• Initial Complaint

  Date:11/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount pit a roof on the house and did a fine job, except for damaging some siding. They said they would make repairs and took specs on the siding. They sent a repair tech out 4 months later with siding, which was the correct brand and color, but was the wrong width. He said he would order the correct siding and be back. Now it has been 9 months since the roofing was completed and paid for, and we still have siding with holes and now sutters down from the attempted repair.

  Business Response

  Date: 12/02/2024

  Thank you for sharing this customers concerns.  We have researched the file and will communicate with the property owner with the current material status and confirm a date for the service to be completed.

  Business Response

  Date: 12/13/2024

  Thank you for sharing this consumers concern.  The siding in question is not part of the materials that were originally installed by Paramount Builders.  We are working with the customer on sourcing the required materials to make the repair as it is their existing siding.  We need to locate the correct size and color for the customer.  Once located we will contact the customer to replace the damaged siding.

  Customer Answer

  Date: 12/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount Builders was contracted to replace and install roof shingles. After several attempts to contact them to schedule the work their crew did not show up to work on the scheduled date. Paramount did not deliver equipment or materials prior to the scheduled install date. Furthermore they did not even call to explain the reason for not showing up. Upon further investigation, I called their operations department to find out what had happened, the operations manager did not even know the whereabouts of his crew. Upon further examination and as result of their lack of customer care, lack of supervision, and lack of leadership, I decided to contact them back to cancel the job. Their “general manager” left a very unprofessional voice where he indicated that he wanted to hear “my side of the story” I replied via text to let him know that I was cancelling the job because of lack care and failure to start the job as scheduled with out any explanations. Regretfully, the general manager, unexpectedly and uninvited show up at my residence on a Saturday morning to threaten me in a very arrogant tone, that job if not completed would be charged regardless. He also indicated that he was the boss and no one else was above him! This company, Paramount Builders is out of control, provides lack of customer service, offer services they cannot deliver, and bully potential customer to buy the services. They are not a trustworthy company and a result it is doubtful that the can deliver quality products and services. Please flag this company!

  Business Response

  Date: 09/30/2024

  We are aware of this consumers concerns and are addressing them internally. The install team did notify the office that the install date would need to be changed due to rain, and notified the delivery service not to make the delivery so that materials would not be in the customers way.  On the date of the installation the office was undermanned due to an absent team member and the warehouse receiving an unscheduled material delivery to our facility at 8 a.m.  The Production Manager did reach out to the customer (9:45 a.m.) once he became aware of the need for the installation to be rescheduled since the install team had sent him an alert. 

  We certainly apologize for the delay in contacting the home owner.  However, statements of no contact are not completely accurate as this project was originally contracted on September 4th, our staff reached out and was told by the homeowner that he would call back when he was ready to have the installation done, due to him having other work being done on his property, and would like it to be completed before we began. The customer and our team eventually selected an installation date of September 17th.  The project could not start on the 17th due to rain and it was rescheduled for installation on the 23rd. Therefore the customer did have communication with our office.  It is not unusual for a roofing project to not be completed or started if there is rainy weather forecasted.  We will always err on the side of caution and not begin removing a home owners roof if we cannot be certain that we can get the roof undercover.   

  We understand that it is frustrating to have a project scheduled, as most property owners are excited to have the work done. The staff was delayed in reaching the homeowner, but did communicate with the customer who during the call decided that he wanted to wait on the new installation date, and eventually canceled the project with us due to "communication problems"

  We regret that the customer feels that he was threatened, or ignored as the intent of the phone call from the General Manager was to review the problem that caused our install team to not beginning the project as scheduled. We do however have a policy in place to try and reconcile a customers concerns and our Sales department did contact the client to determine the best path for moving forward.  It should be noted that the client is attempting to cancel the agreement well beyond the Three Day Right of Cancellation and our staff is communicating to them that we have the right to enforce the policy for a cancellation outside of the three day right. We do however have a policy in place to try and reconcile a customers concerns and our Sales department did contact the client to determine the best path for moving forward.  It should be noted that the client is attempting to cancel the agreement well beyond the Three Day Right of Cancellation and our staff is communicating to them that we have the right to enforce the policy for a cancellation outside of the three day right.
  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about early June of this year two representatives from VIRGINIA SHOWER & BATH came to my home and presented there product and services for remodeling my master and guest bathrooms. The design consultant and her associate both assured my wife and I that since we were both Veterans and with me being 100% disabled total and permanent that I would get approved for the V******* **** grant which would give me a check for ***** to go towards the renovation of the bathroom and The remaining balance due would be financed Thursday there company with a **** deposit...I asked what if the VA doesn't give me the grant I don't want to do the renovation. I was told by both representatives that if the grant was not approved the **** would be returned. I informed VIRGINIA SHOWER & BATH in late October or early November of this year that the VA denied my grant and advised that a VA doctor MUST meet with me and examine me the forward there notes to Occupational Therapy and they will approve or deny the HISA form...it's not approved automatically just based on me being 100% disabled and a veteran. I notified the company and I was assured by many associates including the finance manager ***** ****** and another consultant named Mr.**** that I would get my deposit back but all I have received to date is "false promises". I want the company to uphold there assurances that was given to me initially at the very beginning up to now. A company such as this one should not prey on Senior citizens and Veterans and solicit to get money from us and promise to give it back and then don't follow thru when things don't work out to there advantage. I keep calling asking where the check is that M** ***** ****** said was being mailed over 2 weeks ago and Noone has any answers and M** ***** ****** is always in meetings ??...so much for CUSTOMER SERVICE.

  Business Response

  Date: 12/04/2023

  Thank you for sharing this customers concerns.  This customer actually spoke with our office as early as this morning and was informed that the original down payment was being applied back to the credit card from the original transaction.

  Virginia Shower and Bath does not guarantee that the Veterans Administration will approve their loan, which is why we do not begin the actual work until the approval has been made, and the funds provided to the consumer.  We have installed literally thousands of bathrooms, hundreds of those for veterans utilizing the VA program, but we do not begin any work until approved. Virginia Shower and Bath values the concerns raised by this consumer and we have had a conversation with them to address them to their satisfaction.