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Business Profile

Computer System Designers

Velocity Micro
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a computer for my son who was going to college for an engineering degree. I ordered it in May it did not arrive until late July. He took to to college and it lasted about a month. Then it started having all kinds of problems. It is an over **** dollar computer.. he has contacted VM about everything. He even left a bad review and they blocked him. I went with reviews when I ordered it as a graduation present. My son is on the spectrum who has a lot to deal with every day.. This computer was meant to help him, this younger generation many of their friends are online.. Velocity Micro has not held up their part. It needs to be repaired. Or I need a **** dollar refund then I will go to another company. Please help.

    Business Response

    Date: 05/23/2023

    Our apologies for the issues this customer has experienced. Our support team has spoken with this end user multiple times in an attempt to resolve the problems he's experiencing and get the system to perform at his expectations, but we've admittedly had issues communicating with him in a productive manner. During our last conversation, we did offer to recall the unit for repair at our facility, but did not hear back from the user. We'd like to again extend that offer to recall the ** and run a full diagnosis of these issues. This would be covered under warranty with prepaid shipping covered each way. We hope this is a reasonable resolution for this customer.

    Customer Answer

    Date: 05/23/2023

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    ***************************



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