Complaints

This profile includes complaints for Customlanyards4all.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Customlanyards4all.com

  7960 Conell Ct Mason Neck, VA 22079-1013

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  Customlanyards4all.com

  3219 Columbia Pike Ste 303 Arlington, VA 22204-4358

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ******* placed an order with Custom Lanyards 4 All on 1/17/2023 (Order # **-*****) with the promised delivery date of 1/27/2023. The order did not arrive on or before that date and instead arrived during February 2023. Since the lanyards arrived late and were no longer needed - ******* ******* requested to return the lanyards and receive a refund for the order ($322.50). Custom Lanyards 4 All was not very responsive with the request for a RMA shipping label and finally provided one on 4/24/2023. The supplier received back the order materials in full per the tracking on the *** shipping label they provided but have not provided a refund/credit back to ******* *******. There have been multiple emails that have not received responses from the supplier and calls with their customer service representative (*****) but there has been no resolution to this refund issue. ***** has gone back and forth on the phone stating that the credit was issued (but will not provide a credit memo or proof of the refund) and then stating that he will contact his Accounting team to issue a refund within the next few business days. He has not followed up nor been responsive to any refund inquiries. After requesting to escalate the issue to his management he became very nervous and would only provide the contact information for ******* and stated that their manager is also the Accounting personnel. At this point the RMA process has been ongoing for about 9 months with little movement towards a resolution. ******* *******' AP Team has also confirmed that there was no credit/refund received.