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Business Profile

Knobs

KnobDeals.Com
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of 12 knobs and one of the knobs was bad. I contacted Knob Deals and never received an answer.

    Business Response

    Date: 07/05/2023

    Re: Complaint ID:********Dear  We are writing in response to the complaint filed against our company, Knob Deals. We appreciate the opportunity to address this matter and provide clarification regarding the customer's concerns.According to the complaint, our customer states that they reached out to our company to report a defective piece of hardware received as part of an order submitted on February 26th, 2023. We thoroughly investigated this issue, including reviewing our communication records and customer support interactions, and we regret to inform you that we have no record of ever receiving any communication from the customer prior to the BBB complaint.As a company committed to customer satisfaction, we take such matters seriously. Upon being made aware of the issue through the BBB complaint today, we promptly initiated an internal investigation to rectify the situation. We acknowledge that our customer received a defective product, and we sincerely apologize for any inconvenience caused by this oversight.In light of the customer's complaint and to ensure their satisfaction, we have taken immediate action. A replacement order has been prepared and is currently being processed to ship. We expect it to arrive within 1-2 days. We hope that this resolution will adequately address the customer's concerns and provide them with a functional product.Furthermore, we would like to emphasize that customer satisfaction is of utmost importance to us, and we strive to provide exceptional service at all times. Our customer support team is available Monday-Friday, from 8:30am - 5:00pm to assist customers with any concerns or issues they may have. We encourage customers to contact us directly via phone or email in the event that they experience any problems with our products or services.Once again, we sincerely apologize for any inconvenience caused. We value all of our customers and hope that the resolution provided demonstrates our commitment to their satisfaction.If you require any additional information or have further questions regarding this matter, please do not hesitate to contact us directly at ###-###-#### or ******************.  We are more than willing to cooperate with the Better Business Bureau to ensure a fair resolution to this complaint.Thank you for your attention to this matter.Sincerely,Knob Deals

    Customer Answer

    Date: 07/08/2023

     I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.They did respond and they have sent the part which I received today. I will contact them and thank them.  Regards, ****** *******

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