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Business Profile

Computer Software Developers

Instafixus LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 97 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up with InstafixUS LLC on March 20 to provide me with computer security. And paid $700 at this time.Friday, May 20, I received a call from them stating that my computer was sending them error messages.They then remoted in to take care of the issue.They kept calling and giving me updates and saying they would be finished soon.As of Monday morning they still were not done.Monday, May 23, I received a phone call telling me that they would refund my $700.They put a form on the screen, and asked me to fill in my bank name so that they could refund my money.They asked me to put in the information; which included the amount of $100 to see if the transfer would work.When I typed in $100.00, the period did not appear, so it looks like $10000.He told me that my keyboard didn't work, and that I had just typed in $10000. He then stated that the transaction started processing immediately before I had a chance to change it.So I couldn't change it to $100. They took $9200 out of my savings account.Then they said, they had a $5000 gift card that they would deposit into my account, and that I should send back $3,000 of that money to them. I told them I did not want it, and that is the last I heard from them.When I try calling them, the recording says the person is not available.I also filed a police report regarding this incident.

    Business Response

    Date: 06/03/2022

    Hi Team,

    As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help customer.

    Regards,
    Instafixus LLC

  • Initial Complaint

    Date:05/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by InstafixUS LLC on May 21, 2022 in connection with a problem I was having with my email account, specifically, I could not access my account. I was told the problem was with the number of errors to my software -- 538 to be exact -- and that the only way to resolve this problem was to "clean up" the errors with a 60-90 minute cleansing of my software in order that I could access my email directly without further problems. A technician proceeded to work on my computer for approximately 10 minutes while I was waiting and I was not supposed to touch my computer. No one told me that the problem was fixed. When I subsequently tried to access my email account a few days later, I found I could not use my printer. It did not work. In addition, ******* kept referring to my ***** account and asked for my password. I do not have a ***** account. I was charged $299.99 to my **************** account for services rendered, but my problem was not fixed without other problems being created. In consideration of all of the above, I am asking for a credit to my **************** account for the amount billed. This has been a nightmare.

    Business Response

    Date: 06/02/2022

    Hi Team,

    As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help customer.

    Regards,

    Instafixusllc

  • Initial Complaint

    Date:05/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday May 6 2022 I was told by this company that a Trojan virus was on my computer. They said they required remote access to my computer to fix the problem caused by this virus. They also said they needed my password to turn on the computer. I have since been told by several reputable sources that this was likely a scam and possibly fraud. They have inserted the *** logo on my computer. They have charged me $599.99 using my bank debit card.

    Business Response

    Date: 05/23/2022

    Hi Team,

    As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
    Please let me know if there is anything else we can do to help customer.

    Regards,
    Instafixus LLC

    Customer Answer

    Date: 05/28/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Instafixus LLC is NOT a BBB Accredited Business.

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