We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Billing Services

InteliX Credentialing and Billing Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired and started contracting service in March of 2024. MO Medicaid requested additional documents per them several times and when nothing further was done by August 2024 the file was cancelled and application will need to be started from the beginning. I went through several contacts and although they were supposed to update me every 2 weeks this was not followed.

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2024, company made multiple errors in application to an insurance company. That error has cost me 10k in billing I am unable to collect. They continue to state they are correcting the problem with the insurance company, but I do not believe this to be true as they admitted in prior emails that companies do not call them back specifically ***** the company in question. Once they finish the job as I paid for, I will need to back bill. I have no way of knowing if I will be paid. I will take legal action in collecting. I have all the emails and proof about negligence. The sooner they correct their mistake the better for all. This is the first of many corrective steps on my part. Thank you.

    Business Response

    Date: 07/08/2024

    We apologize that you have not had a pleasant experience. Although an issue was made several years ago, we did apologize for this and are making it right by correcting it and we are still working on this issue with hopes of it being resolved very soon on the insurances end. Being made aware of this issue before several years had passed also would have helped us correct it sooner. We will continue to work on your project until everything is completed, this is a priority for us.

    Customer Answer

    Date: 07/11/2024

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Recent email regarding incident'***** - Request to update the TIN should be completed by then end of the week. I will be calling back on Monday, 07/08 to confirm.'New email 7/10/2024Hello,'I am waiting for a network manager to contact me with more information. I will let you know once I have connected with them.' Kindly,  Regards, ***** *******

InteliX Credentialing and Billing Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.