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Business Profile

Moving Companies

Quality Services Moving

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Quality Services Moving for my Washington, DC to St. Paul, MN move. I paid a $670 deposit, $2680 on the day movers came to my DC apartment (September 13, 2023), and $3152.88 upon delivery in St. Paul on September, 19, 2023. The movers who packed my furniture repeatedly failed to follow my instructions which resulted in significant damage to my property, including: • One dresser • two bedside tables • one vintage bar cabinet • one standing desk They lost critical parts necessary to reassemble • one bed • one dining room table • one coffee table It took 2 days, 4 calls to customer service, and 1 call to my sales representative to even get a form to file a claim. A week after my move, the company has yet to communicate with me about an estimate on how long this process will take. Meanwhile, I am unable to fully settle in to my new home, I have no flat surface on which to eat, and my mattress is on the floor. This situation has made returning to work difficult and resulted in additional time off work. On September 13, 2023, I walked the lead person on the moving team through my apartment and noted that all of the furniture with feet or legs the legs come off and they need to be removed to move them. I repeated this information multiple times. This included my 2 bedside tables, two dressers, and the mid-century vintage bar cabinet. The two bedside tables have damage on the bottoms where the base has been cracked due to pressure on the feet. One of the dressers a foot broke off entirely, and they severely damaged the peg leg on the vintage bar cabinet that will require a master furniture repair person to reposition and redrill all of the legs. Given the general ineptness and non-responsiveness, I have no confidence that the company will be able to satisfactorily address and correct the damages, as such I want a full refund of $6,502.88.

    Customer Answer

    Date: 10/24/2023

    They sent me an offer to compensate me at 60 cents/pound which they say is standard - it came yesterday. The sum wont even cover the trash removal I need to hire to remove the furniture they ruined. 

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quality Services Moving & Delivery (QSM) offers a full replacement value option (option 1 on their protection plan) . On the form, it states that QSM will “repair, replace or offer a cash settlement for any item that is damaged, destroyed, or lost”. In March of 2023 we opted for option 1 with a $250 deductible, and based on our shipping weight, this option cost me $496. We shipped a grandfather clock that was placed in a special box for shipping. On the day our household goods were packed and picked up, everything was put into to cares. What we learned is that QSM subcontracted our interstate delivery to another carrier, and all our goods were removed from the crates in Virginia prior to moving our goods to Florida. Apparently, the grandfather box fell forward forcing the gearing to come loose and damaging the clock face and gearing box beyond a simple repair. We also had a chair and vase damaged in the move. When we filed our claim on 17 July 2023, QSM sent us a check for $394 on 24 August 2023, with no other document or message explaining how the amount was derived. I paid for a $250 deductible coverage which cost me $496 (based on my shipping weight and deductible option). The grandfather clock’s replacement cost was $3,009. After talking with the claims adjuster, a QSM paid employee, we were informed that option one states “…at our discretion, either repair, replace or offer a cash settlement.” Clearly the cheapest “discretion” QSM chose was the cash settlement. We have no recourse in their decision. Essentially, in my opinion, the Full Replacement Option QSM offered is subject to heir discretion rendering the option misleading as best, fraudulent at worst. Imagine if we had more damaged, destroyed or lost items and QSM “discretion” chose the cash settlement far below replacement value for which you have no recourse to dispute.

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Movers damaged wall in my townhouse. I made a claim with their claims department and they agreed to have a handyman fix it with an agreed price and for me to send the final bill.I have sent the bill and repeatedly emailed with no response and no payment for the service that was completed.

  • Initial Complaint

    Date:12/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I chose Quality Moving Service for a 2 stages move, 1--moving my belongings out of the old house 2--stored at QMS storage unit 3--moving from storage to my new house. During #1 move, I noticed that they made significant damage to my white freezer. I notified them of the issue. They said I can submit the claim. The claim was submitted in September 2022 to their Claim Department, *************************** is the head of their claim department. I did not hear back from them regarding this. Then at the last stage of the move #3 to bring my belongings to my new house, I discovered that in addition to the white freezer damage, my black refrigerator, the dresser (broken leg), and base to my television (cracked base) are also damaged (attached pictures). In addition, the mover also made a deep scratch (attached picture) to the wall of my brand new house. I submitted the claim to them on November 3rd. They replied on November 7th but disappeared since then. I sent a request for update on 19th of November but did not hear back as if being ignored. It has been 1 month since I submitted my claim. Please help me resolve this issue. My furniture and property are damaged but they are not responding to my claim. Thank you.

  • Initial Complaint

    Date:09/22/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The U.S. ********** of ***** (***) assigned Quality Services Moving (QSM) to handle packing up, storage, and subsequent delivery of our household goods. The packout was in 2019 and went so poorly that *** had to send a representative to the warehouse to repack everything. We received delivery of our goods from storage in June 2022. The movers did not come on the day they said they would, but did come the next day after we got *** involved. They did not bring the headboard to our bed, they had broken several items, and other boxes/items were missing. We submitted a claim for reimbursement of our lost/damaged items on July 20, 2022, within the time frame designated by QSM. We have received no response to our claim, other than them stating it is with their Claims Department. 

  • Initial Complaint

    Date:05/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Where to begin with this company! I hired them to move me 10 minutes up the street from a 2 bedroom apartment to a 1 bedroom loft on 10/29/2021 and it was a complete clown show! It LITERALLY ended up taking 10 HOURS WITH 3 MOVERS! Not to mention everything was packed in boxes ready to move, and I even paid extra for them to dissemble a glass desk and bookshelf; which they took their precious time dissembling and used my packing supplies instead of using their commercial supplies! And, after everything was moved in the apartment, the driver asked me to post a 5 star review on ****** so he wouldn't get in trouble?! It was raining the day of the move and some of the boxes were completely DRENCHED! I called back the next week because the receipt didn't reflect being charged for "Valuation". They agreed to allow me to purchase it because I wasn't charged for all of the services I agreed to on 10/29. I ended up filing a claim on 11/30/2021 and provided pictures and an inventory list of everything was broken. Please keep in mind, all of the items that the movers willing and deliberately broke was marked as FRAGILE and were double bubble wrapped! Some of the items are one of a kind and cant be replaced, but this moving company could care less. I have spoken to Felicity multiple times and she keeps giving me the run around! WHERE IS MY MONEY?! Not to mention the last time I spoke with her a few weeks ago, she literally told me that my file had been marked as "closed" inadvertently by mistake?! F****** LIES! She then goes on to say when she is given a check by the company to pay me, she will mail it out to me! It has been over 6 months WTF is taking so long?! I called her a week ago and left a voicemail and still haven't received a follow up call. THIS COMPANY IS PURE TRASH! If they dont have the money to pay for items that their movers have willing and deliberately broke then why are you still in business?! She also hasn't attempted to contact me via email either.

Quality Services Moving is NOT a BBB Accredited Business.

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