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Business Profile

Heating and Air Conditioning

Nice Heating & Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Rasel A

    Date: 04/10/2024

    I had my ** replaced by Nice Heating and ************ However, about six months after the installation, the ** stopped working. Despite scheduling a service appointment, they repeatedly canceled, but finally, after three days, they were able to come and make it work with some adjustments. During the adjustments, the technician mentioned that whoever installed the system didn't properly measure the old system before installation. I found this amusing because, in fact, Nice Heating and Air was the company that installed my system.Unfortunately, after a few days, the ** stopped working again, prompting me to schedule another service appointment. This time, they identified several issues, including zoning and vent problems, and attempted to sell me additional insurance and *************** at a high cost. Although I wasn't pleased with the situation, I acquiesced and purchased some products to appease them. I ended up paying thousands for the service, even though my ** was only five months old.To my dismay, the ** malfunctioned yet again after just a week, necessitating another service appointment with Nice Heating and Air. This time, the technician performed extensive troubleshooting and ultimately had to cut the existing zoning system and make some adjustments to the motherboard by adding a blade between two wires. He assured me it would resolve the issue without any additional charges. Additionally, he recommended replacing the temperature control, citing its age. When I reminded him that Nice was supposed to install a new temperature control as part of the initial installation, he insisted it would cost extra.Overall, I was very disappointed with the service provided by Nice Heating and ************ I would strongly advise against using their services due to the recurring issues, unprofessional conduct, and attempts to upsell unnecessary products.I am still worried about my ** system every day, something I never experienced in the 20 years with my old system.

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