Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken a Data analytics and Business intelligence course at Syntax technologies from July of 2021 to November 2022. As per my enrollment agreement I signed on 6/8/2021, once I had accepted a job offer, I was required to pay part 2 of my tuition. Part 2 of my tuition would be 100% of my first month salary before taxes. Once I received an offer letter, I forwarded it to the data placement team at Syntax Technology and was told that I was required to pay a $4000 placement fee, despite the fact I was only working 15 hours a week at a rate of $25/hour. My first pay for June 2022(I was paid monthly) was $1508.77. When I tried reaching out to Syntax about the fee I never received a response. In November 2022 I was surprised to learn that they had emailed my sister regarding the status my account and provided her with detailed information which included the outstanding balance. I had called and expressed my concern regarding the email they sent her and about how the amount they requested exceeded what was in the enrollment contract. I was told they would share my concerns with ***** (the owner), the next day I received an email stating that my new placement fee would be $2000. I had expressed the same concern about the amount exceeding what was in the enrollment contract and was ignored. On 5/19/2023, I received a phone call from my sister stating that Syntax had contacted her and was sending my file to collections, since I owed $2000 and that lawyers would be involved and that I would have to pay their filing and legal fees on top of the $2000 that was owed. I found it highly inappropriate and unprofessional that they would discuss my account with my sister who had no financial responsibility for the account and to go into such great detail.