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Business Profile

Utility Locating

Bristol Virginia Utilities Board

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BVU does not adjust sewage bill for when using excess water to fill up swimming pool. If I’m am not using the service I shouldn’t have to pay. They don’t even measure how much sewage we pay for the just make us pay for whatever water amount we use that’s how much sewer we pay not every bit of our water goes into the sewage i feel like this is theft of services. That’s like ******* charging us for something we don’t take to the register. That is theft

    Business Response

    Date: 04/11/2024

    Thank you for bringing these concerns to our attention. We understand the frustration, but it's important to note that the complaint was filed before allowing our team adequate time to address the issue.The representative that initially assisted the customer was unsure of the current policy and advised that someone would reach back out as soon as possible with detailed information. Within 14 minutes, the supervisor reached out to the customer and explained BVU's current policies do allow adjusted sewer bills for pool filling as the customer requested and how to initiate this process. This matter was resolved quickly and easily and does not merit a BBB complaint.We kindly ask for customer patience and cooperation in allowing us the opportunity to address concerns before escalating them further. If any further clarification or assistance is needed, please don't hesitate to contact us.

Bristol Virginia Utilities Board is NOT a BBB Accredited Business.

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