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Business Profile

Internet Services

All Points Broadband

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All Points sent a technician to our home to check for service since we live in a remote location. The technician assured us that the signal was great and we would have no problems getting service. After installation we immediately started having issues in the evening. We are guessing once people are home there is more activity than the provider can handle. We were never informed that this could be a problem. My husband works from home and needs service at all times. After multiple attempts, we contacted the other provider in the area. They came and installed LTE, which All Points does not have otherwise we would have obtained it from them. After requesting to cancel our service after less than a month, we were reminded by All Points that we were in a contract. A contract which they are failing to live up to on their end. Most recently my husband was emailed a link to a legal document stating we were in the contract. After requesting a call/message from management, he received no response. The company is obviously falsely reporting to customers that they are able to provide a service they do not have and then using intimidation tactics to keep them as customers.

  • Initial Complaint

    Date:02/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 27th I cancelled my service with this company effective immediately as I had just changed carriers. I was advised that service would terminate as of January 31st as I had already paid for the month of January. February 1st my bank account was drafted for services not received for the month of February. The amount is $44.95. As a disabled person with *********** Disease, my only income is social security and I cannot afford to pay for services not rendered.

  • Initial Complaint

    Date:10/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arranged to have internet service provided at my home in March 2022. I was forced to prepay for 13 months worth of service to get the free installation that I was previously offered without that commitment, but I had no plans of canceling so I paid it. I started having health issues that required me to move my family to a different house. I inquired about moving the service to my new address but was told they can't offer service there. So I asked for my service to be canceled and the credit applied to my brother's account who lives just 5 houses away and isn't under contract. I was told by email on July 21st that I would be charged a $500 cancelation fee. I reied back that is ridiculous considering I was never told there is a $500 fee, and I had to move because of health reasons and asked for company credit to an existing account since they couldn't offer me service at the new address. I never heard from them again. This is absolutely horrible customer service, and I am a veteran also, not that I would think anyone there would really care. But they have been charging me like $89.99 month since July for service at a vacant house.

All Points Broadband is NOT a BBB Accredited Business.

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