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Business Profile

Printing Services

DC Custom Print

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed on online order #********** in November 2022 in the amount of $44.94. The item arrived in late December 2022. I contacted DC Prints because I ordered size medium and they sent size 4XL. I requested an address to return the item and requested a full refund. ******** ************** gave me the runaround about the size of the item, would not provide a return address, so I reported them to my credit card company. They provided a return address and I returned the item, which cost $11.65. The address was **************************, Inglewood, CA *****. DC Prints lied to my credit card company and said I never returned the item so they closed the case. I am requesting a full refund in the amount of $44.94 plus postage costs in the amount of $11.65 for a total claim of $56.59.

DC Custom Print is NOT a BBB Accredited Business.

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