Complaints

This profile includes complaints for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake Cty, UT 84119-3284

• 

  Select Portfolio Servicing, Inc.

  PO Box 65250 Salt Lake City, UT 84165-0250

• 

  Select Portfolio Servicing, Inc.

  PO Box 65450 Salt Lake City, UT 84165-0450

• 

  Select Portfolio Servicing Inc.

  10401 Deerwood Park Blvd Bldg 2 Jacksonville, FL 32256-5007

• 

  Select Portfolio Servicing

  PO Box 2967 Phoenix, AZ 85062-2967

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid this lender on time for years. This lender reports the payment when the input the check rather when it is post marked. This delay has resulted in late fees that I have disputed with SPS. SPS refuses to cooperate. I am not happy with them and I have been an ideal client to SPS. Please record that they are not honorable and please effort to resolve. Loan #********** ***** * *******  *** * ********** **** *** Chicago IL 60607

  Business Response

  Date: 02/14/2025

  Please see the attached response.

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Select Portfolio Servicing Inc has opened an account in error for me with their company. I completed a deed in lieu with my mortgage company that was finalized in Dec 2023 (I have the recorded deed as proof). SPS has an account showing on my credit that was opened AFTER the date of finalization. I have been corresponding with them for almost a year to have this account completely removed from my credit, and there has been NO movement. This account has been adversely affecting my credit for months as it is reporting as a foreclosure, showing now that I have two negative account instead of one. Additionally, if this is not resolved I will be moving forward with legal action because this has impacted my credit score and thus my ability to use my credit. Account# **********; 1** *********** ***** Gilbertsville PA 19525

  Business Response

  Date: 02/14/2025

  See attached document

  Customer Answer

  Date: 02/15/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  The language in the letter takes ownership off of the business that they were in error the entire time. The account should NEVER have existed on my credit and for the entirety of the time impacted my credit adversely for over a year. The first statement in the document states when they received it but the original loan had been closed at that point. The communication should only reference the error, the company was not in the right at any point. They did not complete any steps to verify the validity of the debt or the status at the time of opening the negative account. The business practices of SPS need to be reviewed and total quality managed. Now I have to wait an additional 60 days for my credit to be clear. They offered no direct phone support to the specific department through this process, and took months to look into my claim from almost a year ago.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello this account should be on my business credit and not my personal credit report. I would like the account to be removed from my personal credit report.

  Business Response

  Date: 02/11/2025

  Please see the attached response.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my husband and I have separated. He had lost his job and had trouble paying the mortgage. March 2024, we put in application for mortgage assistance. We turned in all there requested information in a timely manner and called after each upload asking if other information was needed. Each time we were told everything was received. For months and months, we continued to send information requested after been told nothing else was needed. Each time we turn something in more things are requested from SPS. I spoke with a supervisor ***** 1/28/25, and was told once again there everything requesting has been submitted and will be sent to underwriting (which there is no direct contact information). Like clockwork 836pm that night i get a message to the portal that a divorce degree or legal separation is needed. I called and now i am being told in order for my husband to receive mortgage support i will have to sign over my rights to the home. This was never listed as one of the things we were told we have to do to get mortgage assistance and seems almost predatory asking for me to give up my rights after paying in to this house for 16 years because my husband and I are separated at this time. I'm asking for Morgage assistance for this man that has worked hard and had lost his job d/t health issues and feel behind of mortgage. Nothing more than to make it possible to catch up on Morgage and not lose our home. At this point it feels like SPS is refusing to give us Morgage assistance in hopes that we will lose our home. It feels predatory and deceitful

  Business Response

  Date: 02/06/2025

  Please see the attached response.

  Customer Answer

  Date: 02/06/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  it doesn't answer any of the questions. What was sent was my original signing of my mortgage way before SPS purchased my mortgage. I am being told basically if I don't sign over my right to my house then they will not offer my husband mortgage assistance. What they also left out is the many phone calls, emails, and uploads that was sent on request. Just yesterday. I received 2 more. One stated they now need my income information (even though I am not living in the house at this time, and have sent them last week recent paystubs from *****).

  I want to clarify that now all they need is paystub from me and or me sign my rights to the house away before they can offer mortgage assistance? 

  I just need a simple answer, no uploads that does not support current situation.

  1. Do they need my paystub even though I do not currently reside in the home?

  2. If I don't provide my income I would need to sign my rights to the house away before he would be considered for mortgage assistance?

  3. Is one of the two things all that I will need????

  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/13/2025

  Please see the attached response.

  Customer Answer

  Date: 02/14/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I’ve sent them *****’s paystubs  and even emailed the ombudsman . This company is playing games with people life. I will send my pay stubs , tonight and then see what the excuse will be  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified that my loan had been purchased by SPS in mid 2024. I made every payment early and in excess of the amount actually due but started receiving calls, 4-5 daily, on my cell phone. I contacted SPS and was advised that my payment wasn't received but after they researched it they discovered that it was applied to interest only. This continued every month since so I've had to contact them repeated to have the payments reapplied. I've repeated asked them to stop calling my cell phone but those requests have been ignored and have cost me a few clients. These threatening calls have continued even though the loan was paid off on 12/11/2024. Please see attached invoice and paid in full letter. Also I expect the lien release to be completed within the 60 days from 12/11/2024 and any and all blemishes to my credit report corrected.

  Business Response

  Date: 02/06/2025

  See attached document

  Customer Answer

  Date: 02/10/2025

  
  Complaint: ********
  
  I am rejecting this response because: The full payment was sent on 11/30/2024, credited on 12/10/2024 and therefore is paid in full and a lien release needs to be completed. I spoke to a representative from this company on 07/23/2021 at 2:49pm e.s.t. During this call I was advised that no payments were received then after much arguing the individual located the unapplied payment. I requested that all future payments be applied to principle and interest and for the company to cease and desist calling my cell phone. On 08/06/2024 I again received a call on my cell phone request a late payment and again I had to argue until the missing payment was located and applied. Another call on 08/08/2024 to request a payment. More calls on 08/28/2024 at 2:17pm and 2:27pm. To add to this I was contacted over 6 six times from 12/03/2024 at 11:36am to 01/28/2025 at 8:27pm, sometimes I was called multiple times a day per my call logs. Each and every time returned their call I was advised that the payment was missing then during the conversation was it located. I was told it would be applied properly, clearly it was not. I will only accept a release of the lien and a credit report free of blemishes from this company.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As A veteran, January 20, 2025 Dear Select Mortgage, After reviewing my account since it was sold from 5/3 Bank, I noticed that no escrow was set up for this account. I am now left to pay the insurance and property taxes, and I was never informed of this change from when my account was at 5/3 Bank. This has put me into financial hardship. I am requesting that my mortgage with Select Mortgage create an escrow account to prevent this from happening in the future. You may contact me at **************** or at ###-###-####. Respectfully, Mr. **** ******

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to pay my property tax from this bank on September 8, 2022, but I notified the bank after receiving the property tax arrears bill and sent it to them. But they deducted the arrears from my escrow. I paid escrow every month to pay the property tax. I even called the property tax and they said they never received the property tax paid by the bank.

• Initial Complaint

  Date:01/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homeowner is Deceased. His Estate is seeking a short sale request on the mortgage w/ SPS (Loan No. *********1). The request was initially submitted on 10/23/24. Since then we've had difficulty w/ SPS opening the SS Request as they kept asking about the Personal Rep of the Estate (who is ***** *******, an attorney). We sent the Letters of Administration showing she was assigned as the PR. SPS asked if she had any familial relation to the homeowner, which she does not. Despite repeatedly stating this, we were told the Underwriter was still asking the same question. We've had this type of issue w/ SPS in the past, so we obtained & even submitted the Court Order signed by the Judge, granting ***** ******* as the Appointed Successor Personal Rep (showing the Estate was Reopened & furthermore removing the Prior Personal Rep of the Estate, *** ***** ***** - who was the initial PR & was related to the deceased Borrower, ******* *****. There is a valid offer on the home & we merely want SPS to review for the SS in a timely manner & avoid further delays that might result the home going into Foreclosure. i

  Business Response

  Date: 01/30/2025

  See attached document

  Customer Answer

  Date: 02/05/2025

  
  Complaint: ********
  
  I am rejecting this response because: Thank you for the response back. Please note that we have submitted a new Contract of Sale on the property due to the time that has since lapsed (with the prior buyer having fallen thru). The new offer matches all terms from the prior contract - same sales price & net to SPS. The UPDATED HUD that has been submitted has no Admin Fee, Commission is at the 6% total max (as requested above).

  As for the requested Clarification Needed - we have emailed your Ombudsman Dept to provide that response (which was previously/verbally relayed). To note that response here as well, please let it be known that the docs submitted are to support the Executor of the Estate's authorization for the Sale (Linda does not wish to become a successor in interest but to support the authorization of the sale as executor of the estate).
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mortgage company called me stating that I have not made any payments since September 11 of 2024. I sent them the entire email thread between me and my banker along with all the documentation that clearly states that I have made a payment every month, which also exceeds the amount that was actually due. Ever representative that I spoke with has something completely different to say they called me randomly the other night and said that they were for closing on my house with no prior calls emails or mail letters as a heads up on what is going on. They called me twice that day. The first time I was at work and the second time I was able to answer it’s a little crazy to me that they will let something go for many months and randomly just tell me that their for closing on my house with no warning at all. After I submitted all my proper documentation, they left me a voicemail saying good news. Everything was found only for them to call me again six days later and tell me that they are still going to foreclose on my house, which makes zero sense because all of my payments were found. I specified that back in August 2024 they had called me and specified that I needed to make a payment by September 1, and therefore I did and have been on track ever since. No one at this company is on the same page and the amount of stress that has caused me is getting to be too much as I don’t even know what’s going on at this point. Not to mention all the negative reports they made on my credit that were false. I decided to look them up online and it seems to be that I’m not the only person experiencing these type of issues which is very unfortunate. I understand that most people only hear the bad but considering my problems are the same as other people‘s problems this seems to be a reoccurring

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage company Select Portfolio Servicing owes me $111.39 for paying the rest of the late payment for my April 2024 property taxes. Select Portfolio Servicing sent late payment for my property taxes to Yuba County late so there were late charges owed to them Select Portfolio Services told me they would cover the late charges, so they sent Yuba County a check for $3651.00 which did NOT cover all the late fees. Select Portfolio Servicing told me that they made the payment sometime in September. On October 04, 2024, I contacted the Yuba County tax collectors’ office to verify that the property taxes were paid by my mortgage company Select Portfolio Servicing. At that time I was told that they had received a check, but it didn’t cover the whole payment of $3,762.39 and that they were holding on to the check that they recieved for $3651.00 but there was still $111.39 owed. I told them I would send the money that was still owed so it didn’t keep going up because they informed me that every month it’s not paid it accumulated more late fees. Once they received my check for $111.39, they cashed it along with the check they had from Select Portfolio Servicing, and that covered the full payment for my property taxes that should have been paid back in April 2024 plus all the late fees that were owed by my mortgage company Select Portfolio Servicing. On October 24, 2024, I uploaded the receipt of payment from Yuba County Tax Collector's office to Select Portfolio Services internet site I asked to be repaid the extra money that I had to send in to pay the late fees that they still owed for my property taxes. Since then, I have contacted them at least 5 times, and every time I call and talk to one of their agents, I have to tell them the whole story of why I’m asking for a refund to be told by the agent that it’s under review. It has been well over 60 days, and I believe I should have my money plus interest from them by now.