Reviews

Review Details

• Review fromKaren H

  Date: 02/25/2024

  1 star

  Karen H

  Date: 02/25/2024

  People need closure! We need a memorial and funeral! Mt friends body/remains have been in their possession since February 5th! It is February 25th! Ive not been given timely access to the services I paid for. I even tracked down their place of business/address. Its an abandoned office. Eventually found the crematorium. Walked in to a young person wearing a black spike dog collar LOUDLY belching walking out of a room on the right of the corridor. The employees scrambled to find the information regarding the deceased. I was told the furnaces werent working, and their texting was down. (It must still be down) calls are not returned. Meanwhile, I dont have the death certificate to move on financial matters. Meanwhile theres an investigation into the death. Im sorry I chose this company. Their signage in their office (in an industrial zone next to a PET crematorium) is more concerned with gender neutral attire than my dear, departed loved one. I can only imagine from the outrageous behavior the disrespect that my departed friend received while waiting for interment. Im being as patient as I can, but this is unacceptable. The state should look into the goings on here and this business. Im thinking of having the ashes analyzed even. *** personally said most of this to my care specialist. So it should come as no surprise Im utilizing BBB to warn others. This is the FIRST time dealing with a death and after care. Its been traumatic. *** also received no reimbursement for being forced to buy an urn that was INCLUDED in the ************** I purchased. There is NO specialist care. Its a total money grab as far as I can tell. And I weep for how my departed friends lifeless body was possibly handled.
  

  After.com

  Date: 02/26/2024

  Dear *****,I hope this message finds you well. First and foremost, I want to express our sincerest apologies for the distress and inconvenience you've experienced during this incredibly difficult time. Please know that your situation has been taken to heart by everyone here at After.com. It's of utmost importance to us that you receive your loved one's remains with dignity and respect. Rest assured, we have stringent policies and procedures in place to ensure the safe and respectful handling of your loved one's remains, and we will provide proof upon delivery to give you peace of mind.I also understand that there have been concerns regarding our partner crematorium. Please allow me to extend our apologies for any discomfort or dissatisfaction caused by their operations. While After.com carefully selects its partners with the highest standards in mind, we regret that we have no direct control over their staff or the appearance of their facilities. Its important to note that crematories, which operate separately from funeral homes, are typically not designed for direct interaction with clients. We recognize, however, that this does not alleviate the concern you've felt, and for that, we are truly sorry.Regarding the issue with the urn and the $250 credit not being applied to your $150 order, I cannot express enough how regretful we are for this oversight. We are unsure why this error occurred, but please know that we have taken immediate action by issuing a full refund of $150 to your original method of payment as of today, February 26, ****. A confirmation email has been sent to your inbox. We hope this resolves the matter to your satisfaction, and we deeply apologize for any confusion or inconvenience this may have caused.As for the death certificates, we understand the urgency and significance they hold. Unfortunately, these documents are issued directly by the *************** and delivered through VitalCheck, limiting our ability to expedite the process. We empathize with the frustration that this delay causes, especially during such a sensitive time.In closing, I want to reiterate our sincere apologies for the entirety of your experience and any additional stress it may have contributed to during this period of mourning. Please know that your feedback is invaluable to us, and we are committed to making things right. If there is anything more we can do to assist you or any further concerns you wish to address, and please do not hesitate to reach out directly. Your trust and satisfaction are paramount to us, and we are here to support you every step of the way.

• Review fromLisa C

  Date: 07/30/2023

  1 star

  Lisa C

  Date: 07/30/2023

  My mom has been dead for 15 days and I still dont know when we will have her back. Ive been promised updates etc but never hear back from the person working with us. I leave voice mails and texts but still nothing.I heard last Wednesday that the death cert was finally signed by the medical examiner, and was told that I would have another update the next day, Thursday. Its now Sunday and another week with no answers. Im so hurt and disgusted and just want my mother back. Also wish we had an obit weeks ago when she actually died. Still waiting. She died 07.15.2023 and here we are still waiting for answers and even an obituary in 07.30.2023.I called last week to complain and the answer was to have the same person to respond. I just want answers and my mother back. We paid **** and still nothing. Please pray I have this resolved soon This is the one process in life that should be seamless for grieving families, but nope, I have been completely stressed for two weeks now waiting and never getting this resolved. Its not the middle of the pandemic. I want my mother back.
  

  After.com

  Date: 06/28/2024

  This issue was been resolved to the customers satisfaction.

• Review fromCindy

  Date: 02/11/2023

  1 star

  Cindy

  Date: 02/11/2023

  I took her to plan in after dark. I canceled it almost immediately within a few days. My refund was less than 50%, so far I did not get a refund from the insurance company which they took at a policy to ensure my life. The benefits for this one to them plus the overcharging of there service also went to them. This is a scam. I could see keeping some money if there's a restock fee but there is nothing tangible that was exchanged so there should be no restock fee. I'm very unhappy with this also with national guardian Life who took out this life insurance policy on me and was the beneficiary.
  

  After.com

  Date: 06/28/2024

  This issue has been resolved to the customers satisfaction.

• Review fromJamie S

  Date: 12/07/2022

  5 stars
  After.com is absolutely amazing! I cannot imagine navigating such a horrible loss without their help. The kindness and amount of care they give is incredible. I can never express how grateful I am to this company!