Information and Alerts
Important Information
This business is BBB Accredited.
BBB has determined that iFIT meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Additional Info
iFIT strives to deliver the best product and fitness experience possible. Unfortunately, we are seeing an increase in requests for service and are actively pursuing solutions. We apologize for any problems or delays that you may be experiencing in using your NordicTrack or Pro-Form fitness equipment. We want to help and invite you to visit my.ifit.com so we can get you back to enjoying your workouts and hitting your fitness goals.
iFIT is a global company with over 6 million members in over 120 countries. We sell hundreds of thousands of fitness machines each and every month around the world. We employ hundreds of team members to support our millions of customers with questions about product assembly, iFIT app navigation, warranty support and everything in between.
Although the majority of inquiries are resolved fully and in a timely manner directly with us, we understand some customers are more comfortable interacting through BBB. We welcome all opportunities to provide service and support to each iFIT member. We look forward to assisting you in any way we can.
Service Area
- USA
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.