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Business Profile

Colleges and Universities

Utah State University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for a summer class and after 1-2 weeks I dropped this course and I am being told I am not entitled to a refund. It was only one course and about $1500. I want this to be refunded or even given a partial refund. It’s not fair to still be charged if I only was in the course for a week or two. Student ID#*********

  • Initial Complaint

    Date:09/19/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Utah State University violated the Terms and Conditions (attached below) of the scholarship agreement. USU failed to disclose that acceptance of the Alumni Legacy Nonresident Waiver replaces Academic Scholarships. Details: USU told me that I would qualify for a $15,000 Academic Scholarship, however when I contacted USU I was told that I cannot combine the Scholarships, which is never disclosed in the Terms and Conditions of the Alumni Legacy Nonresident Waiver. I now need to spend an extra $15,000 and lose out on chances to attend other schools. (Terms and Conditions attached below)

  • Initial Complaint

    Date:08/03/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently attended a USU (from which I've graduated), and there was a problem my last semester with my tuition. To make a long story short, their system made a mistake with my account, and after paying my billI was told that my tuition was paid for in full (and I even received a refund for the leftover student loan money) in error. Later, their system decided that I owed more for my tuition, but I didn't receive the notices that I owed money until after the semester was over (they were emailing a University email address that I never checked--instead of my primary email address listed). When I finally realized that I owed more in tuition, I spent many HOURS on the phone with the university. They were never able to understand or explain to me how their system made this error with my account. But they were sure I did owe the tuition, so I happily paid the tuition I owed. I retain all of the email and phone records. However, I didn't feel I should pay the $200 late fee, as it was atleast as much their fault as mine that this happened to my account. Most of the many people I spoke to at the university agreed with me about this, except for the Bursar. He offered to take off 1/2 of the late fees, I refused. I wanted all of the late fees removed. We left it at that, and I left the measely $200 on my account unpaid. They've since reported this to a collections agency, and I'm pretty mad, as I've already paid this university $12,000 for the program I was attending. The late fee was incurred on their system's error and I should not be held responsible for it.

Utah State University is NOT a BBB Accredited Business.

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