We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

WeBuild

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for WeBuild's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WeBuild has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • WeBuild

      2901 W Blue Grass Blvd Lehi, UT 84043-4188

    • WeBuild

      2058 E Granite Ln Eagle Mountain, UT 84005-5370

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 5th, 2022, I paid for a Shopify store from *****************, presented to me by their sales person, Deigo L*****. I gave them $20,000 for the store. I was told they would need an extra $10,000 a month to scale the store, which I planned on using multiple credit charge cards to cover. During on-boarding, their specialist, Kelley M***** said I could only use one card, to which I told her I only had a $1000 limit for - if only able to use one card; i.e. this might not work. She then said I could continue with the store purchase and they can start running it for me for only $1000 (from the one card), and as the limit increases we would scale the store. I have this in emails sent to me. Wouldn't you know days later she and WeBuild charged my card for over a $1000. When I approached her about it she said she needs $10,000 again or this wont work. I said okay let me get a refund. She ghosted me and never responded. When I reached out to the GoWeBuild President, Eric M*****, and original salesperson Diego L*****, they both did not respond. That is... until the next week when I charge-backed the now undelivered Shopify store, then they responded and said they wanted to resolve the problem. Diego and Eric said they would give me a full refund if I reversed the chargeback status, as it was hurting their account. In good faith, I reversed the chargeback, and once they received the money they never refunded me. Leaving me without my $20,000, the chargeback removed from their account, and me now maxed out on my credit cards, with nothing to show for it.

    WeBuild is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.