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Business Profile

Apartments

The Vue at Traverse Ridge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a mouse that got into my apartment shortly after I moved in, due to weather stripping missing on my front door. I moved in on 03/04/23. Requested weather stripping on 03/06/23. Noticed mice droppings on 03/21/23. Reported mouse and requested weather stripping again on 03/21/23. Weather stripping finally installed on 03/22/23. I also requested that any entry points to be patched up, and dishwasher and oven be pulled out to clean mice feces and to check for additional entry/nesting points on 04/03/23. The onsite management was trying to take care of the situation, but then the Regional Property Manager (Whitney P******* of Perry Commercial) stepped in and denied my request for the dishwasher and oven to be pulled out. After many emails back and forth, I reached out to Whitney P*******'s boss (John S****) to report Whitney and request a credit for the cleaning fees. It was the same type of response as Whitney P*******, and he went as far as accusing me of bringing the mice with me when I moved in and told me that it wasn't likely that they would approve a credit. After providing the cleaning fee info, I never heard back from John S****. I attached the cleaning fees that I incurred, checklist from the contractor documenting that my weather stripping (door sweep) was missing before I moved in and was not installed when I moved in. I tried to attach the email correspondence with Whitney P******* and her boss John S****, but the file was too big. Please let me know how I can send this to you. I am requesting that they come back out to pull out my dishwasher (this is nailed secured) to clean mice feces and check for any entry/nesting points, and the cleaning fees ($270) for furniture that I incurred (mouse feces) be credited for my upcoming rent. Note: The Vue at Traverse Ridge Apartments are owned by Perry Commercial (Perry Homes).

The Vue at Traverse Ridge is NOT a BBB Accredited Business.

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