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Business Profile

Business School

Joyce University of Nursing and Health Science

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 7th 2022 after the start of the semester earlier in September, after having paid for classes and given a syllabus for the semester the school had changed information on course syllabus’s adding other headings that would determine passing that are still not listed in the posted syllabus with the class. Due to the change after having started and paid for the semester many were not able to pass the classes even though according to the posted syllabus grade they did.

  • Initial Complaint

    Date:12/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Escalating to you after failing to address directly with the University. I withdrew from Joyce University within one month because: There were no live lectures with questions and answers, we had pre-recorded video lessons, no access to textbooks, homework, at least 3 tests each week and 2 exams every two weeks. No time to study for tests and exams because of the time-consuming homework hence poor grades yet the pass-mark was 77%. The professors did not discuss or provide feedback after tests or exams so students continuously make the same mistakes. Is this how you prepare future health care professionals to take care of you or your loved ones? I am used to intense with my work and a Masters in Computer Science but Joyce University puts students in constant, unbearable anxiety - the teaching methods, unrealistic timelines and minimal professor engagement. The student average grade is the lowest I have ever seen. Student drop out rate is high and complaints are all over social media because we felt our education and needs were not a priority, the University was more interested in our money. I did not get access to textbooks or equipment, yet I am being charged over $563. Proof is in the screenshot and also in the ticket I opened with their IT prior to withdrawal from the program. To date I do not have these books that I am being charged $563. I called the Student Loan Services (Nelnet) US Department of Education about the Student Loan charge ($1,803) I received after withdrawing from Joyce University within a month. They ask how come the University did not cancel this loan since I had withdrawn. One month of poor education, Joyce University charges $2,963 (paid) + $1580 + $563 (books & equipment never received - screenshot below) + $1,803 (student loan) = $6,909. I am disputing $563 and $1,803 They state they are charging me 28% prorated but their calculation is inflated, this semester cost $11,620. Truthfully 28% of 11,620 is definitely not $6,909.

Joyce University of Nursing and Health Science is NOT a BBB Accredited Business.

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