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Business Profile

Wedding Services

MAMPD

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had finished paying our wedding planner all of her balance before our wedding day Nov. 5. 2022. I have confirmation of this. After my wedding I realized up. I messaged her asking for my heart frame back. We went on honeymoon with no word from her. 6 weeks later she came back and sent us an email saying we owe her money. She held her heart shaped frame as collateral and would not give it back. On her charges that she sent us she charged for travel fees on the day of the wedding to drop off food. I never would have agreed to her dropping of food if I knew there was charges associated with delivery of the food. She charged 100 dollars for this when the restaurant was within 20 minutes of the place I was at. Again, she never seeked MY APPROVAL before charging my credit card for the aforementioned. She also did this during the reception and used my credit card to charge for waters which I did NOT APPROVE. Looking at her contract: The Clients agrees to pay to the Wedding Planner a total Consultant Fee (not inclusive of any travel/lodging fees) of $3,500 for the Partial planning package plus any MUTUALLY AGREED upon additional services . . . that the Wedding Planner may incur. Now, that does not mean she gets to unilaterally charge a 20% service fee and $100 delivery charge. The contract has no rate for deliveries nor does it mention service charges.

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