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Business Profile

Roofing Contractors

Guardian Exteriors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Guardian Exteriors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Guardian Exteriors, Inc. has 11 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to get these people out to replace quite a few shingles under warranty. I also told them that a chimney sweep told me the flashing that Guardian installed was failing and I asked them to inspect that as well. My first call this year was in February and a number of times since. Each time they say they will get right on it but to date no one has come out. Its been over two years since their project manager came out to put falling shingles back up and he told me then that the roof was not good and was covered under warranty. The owner has given me the run around ever since, just like they are now. I just want my roof fixed or replaced as it should be. Ive been more than patient but the warranty expires in 2 months. Dont want to claim rip off but its sure looking that way.

    • Initial Complaint

      Date:11/10/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to share my experience with Guardian Exteriors, Inc.. Hurricane *** destroyed my existing roof. I shopped around and made the decision to go with Guardian Exteriors, Inc.. I discussed prior to installation that I would like it if there was at least one member of the crew that spoke English as English is the only language, I am fluent. Well, this did not happen, and communication was tough, but I managed to get my points across. Upon arrival, they brought the wrong drip edge and had to make their own. I was reluctant but let them move forward. It was not only a brief time after they completed the job that I had shingles flapping in the wind. When they finally came out to make repairs they patched the roof with a different product roof color. Even after that terrible attempt, I subsequently had a leak near the flashing due to incorrect installation. I have been contacting them for months attempting to get this corrected, but I have been getting the run-around and no action from Guardian Exteriors, Inc.. After some time, post-hurricane, the company moved to ***** and communication came to a complete halt as they have not been responding to my phone calls, texts, or emails. As it was raining in my home, I had to protect my home, so I had to decide. I hired an independent roofing consultant to evaluate my roof and after inspection, he identified a plethora of issues that would warrant a completely new roof. I have since sought legal representation to assist, but I am extremely disappointed in the quality and professionalism of Guardian Exteriors, Inc.. I am writing to warn others of the poor workmanship, and lack of management to hold true to the quality of work they advertise. I hope this review of Guardian Exteriors, Inc. brings awareness to prevent others from dealing with the same situation I have had to deal with. It is quite simple; I just want what I paid for. A roof that I can depend on and a company that respects and supports my needs.

    Guardian Exteriors, Inc. is NOT a BBB Accredited Business.

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