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Business Profile

Hotels

OYO Hotels Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for OYO Hotels Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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OYO Hotels Inc. has 34 locations, listed below.

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    Customer Review Ratings

    1

    Average of 44 Customer Reviews

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    Review Details

    • Joseph D

      Date: 04/11/2025

      Got double charged and keep getting the runaround for my refund

    • victoria o

      Date: 02/26/2025

      Terrible experience at this hotel. Charged our room a $500 smoking fee when we did not smoke. We tried to talk to them and let them know we turned on the room heater which produced a horrible burning smell. Management refused to discuss this issue with us and produced a fake reading from a smoke detector. Did the same thing with the room across the hall from us. Will never stay here again.

    • Garrett G

      Date: 01/13/2025

      I needed a last-minute hotel room in the *********************. Because of a snow storm the cabin i was staying at was unreachable. A room at ********** on the River by Oyo Hotel was $41 on ******. I called the Hotel's direct line to see if they accepted dogs but was rerouted to their call center. They put me on hold for about 20 minutes, then came back on the line and said they spoke with the owner. The total, including two $10 pet fees, came to $64. I then drove 40 minutes to the hotel, but when I arrived, the owner/manager changed it to $125 a night. I showed him my confirmation email for $64 a night and explained my entire experience, but he could not have cared less. It was like talking to a zombie. Given how late it was and the conditions of the roads, he thought he thought he could charge me whatever he wanted, but I left, driving 2 more hours on snow packed, mountain roads to the next motel on the other side of the ***************, not arriving until close to midnight. It was obvious to me that they use their call center for plausible deniability while ripping people off! Their call center says one thing, and the hotel owner tells you another. Gross!

    • Latries G

      Date: 12/01/2024

      Horrible experience ***** infested booked online through Priceline and checked in the room was not satisfied left the room filthy and ***** infested. Was told to contact ********* for a refund and was refused my refund. Will never get a room again from them. If I could give zero stars I would they should be shut down.

    • claudia h

      Date: 11/05/2024

      I recently stayed at OYO hotel and I feel obligated to warn others about a concerning experience. While booking through hotel apps, I saw rates advertised at $40$50 per night, which seemed like a great deal. However, upon arrival, I was hit with an unexpected $300 deposit, and ultimately, I ended up being charged nearly double the anticipated cost.Unfortunately, the problems didnt end there. The room was dirty, the sheets were clearly unwashed, and some of the elevators didnt even work, leaving us with long waits. The customer service was terrible, and any requests or questions were met with dismissive ************ make matters worse, after I checked out, I was charged an additional $500 smoking feeeven though no one in my room smoked. My husband has a medical CPAP machine for breathing while he sleeps, which emits no smoke, but it seems this was somehow mistaken as a violation of their non-smoking policy.Ive tried multiple times to contact the hotel via phone and email to dispute these charges, but Ive received no response. After researching, I found Im not the only one experiencing this; it appears others have also been unfairly charged with additional fees.This situation feels like a scheme to lure in guests with low advertised rates, only to impose hidden fees, unnecessary charges, and provide subpar service. I would strongly advise anyone considering a stay here to be cautious and check your bill carefully. Hopefully, this review helps others avoid the same unpleasant experience.

    • Linda R

      Date: 10/17/2024

      Still not in my home after hurricane *****. Was asked to leave the hotel I was staying at due to prior reservations. Anyhow, the Oyo lobby is nasty, the front desk man was laying on the couch like he was at home. When I gave my **** information he put it in his phone to text to the owner. It never matched up, took that as an opportunity to LEAVE!!!

    • Xuimonyia C

      Date: 10/14/2024

      Overbooked was not able to check into a room when I had already paid for it. They stole my money and told me theyd get back to me in 48 hours and I havent been able to talk to a real person since. Ive been calling for days and getting hung up on.

    • Debra B

      Date: 10/12/2024

      I have the same complaint with them - I called and asked for a refund because they had no power after hurricane ****** for 1 day - I left and checked out - they gave me the run around saying that they didn't have a power issue - when the whole city of ******** was without power - they told me I have to prove it, in order for it to be escalated. They then gave me a bogus email address to send my proof to. I found one, but it was to ***** and they just told me to find the one for my country. But it is not listed anywhere - only the one to *****. They are bad - stay away from them. I called my credit card company and they are looking into it.

    • Georgia L

      Date: 09/30/2024

      This place is a joke. They steal your money even after promising a refund. I have called numerous times to get a refund and they replied with, We regret to inform you that upon checking, we found that the reservation was canceled outside the cancellation policy and as per the hotel policy refund is not applicable for this booking. So we are unable to help you with the refund.I was in a car accident and was not able to make it to the hotel which was 50 mins from my location. I reached back out and told them that the manager of the location I booked the nights stay said he would confirm the refund when the dispute team reached out to him. Im seeing other reviews with similar issues of not receiving a refund and its disgusting how money hungry this company is. It feels like a scam especially having to endure the effects of Hurricane ****** on top of everything else.

    • David C

      Date: 09/17/2024

      This hotel is dirty, prior client razor left in shower, mold on shower grout, room had an oder to it when we walked in. The sliding glass door wouldnt lock closed a they claimed I smoked in their room a charging me extra 500 dollars an Ive never smoked anything a day in my life. I was still asleep at the time their smoke sensors allegedly recorded smoke in the room, my sliding glass door was open all night an at time they claim there was smoke detected. They overcharged my credit card above a beyond price of refundable deposit a room cost. I waited around three hours to speak to a ****, who was supposed to be in charge of hotel reservations in which she was supposed to be there at 11am, then by 1pm . Upon leaving at almost 2pm to head home I requested to speak to next person in charge to resolve this issue an employees continued to tell me there was no one I could speak to to resolve this issue. My bank card was charged ****** for a 20 dollar room that ended up totaling 73 dollars after all taxes an fees plus refundable 300 deposit, in which does not add up to 429. I made every available effort to resolve this issue before I had to head back to ********** but could not be in contact with anyone involved with hotel to resolve. This absolutely has been my worst experience in ********* ever an I do not believe I will ever return there, I will never recommend any anyone ever go to ***** or oyo hotel for as long as I live. At this point I dont even know what this hotel for be charging on my bank card for final payment due to this unresolved issue. I will definitely be talking with legal counsel regarding this situation when I get home

    OYO Hotels Inc. is NOT a BBB Accredited Business.

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