Complaints

This profile includes complaints for Greyhound Lines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greyhound Lines, Inc.

  PO Box 660362 Dallas, TX 75266

• 

  Greyhound Lines, Inc.

  20 Commercial St Rockport, ME 04856

• 

  Greyhound Lines, Inc.

  1 Harborside Dr Boston, MA 02128

• 

  Greyhound Lines, Inc.

  1 Meetinghouse Ln Sagamore Beach, MA 02562

• 

  Greyhound Lines, Inc.

  130 Main St Saco, ME 04072

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am submitting a formal complaint against Greyhound Lines, Inc. regarding their failure to protect my belongings, their mishandling of my lost luggage, and their refusal to provide a resolution for the financial loss and distress this has caused. Incident Details On December 30, 2024, I traveled from *****, ********, to **********, *****, via Greyhound. This was my first time using their service, and upon arriving at the ***** Greyhound station, I encountered unprofessional staff. The employee at the counter was on her phone the entire time, did not assist passengers, and failed to inform me that Greyhound is supposed to provide baggage tags. During my journey, I made sure my luggage was with me at my transfer stop. However, upon arriving in ********** at approximately 5:00 PM, I was one of the last passengers to exit the bus since I had been sitting at the back. When I got off, I discovered that my suitcase was already gone. Only one other identical suitcase remained on the bus, but it was not mineit was slightly darker. At the time, I had no way of knowing that another passenger had mistakenly taken my luggage first, as neither bag had a tag. I quickly realized the mistake when I arrived at my familys house and opened the suitcase, seeing it was packed with mens clothing. I immediately tried calling the ********** Greyhound station, but they had already closed for the night. The following morning, I went in person to the ****************** and spoke with the employee at the front desk and the security guard. They informed me that the other passenger had already returned to report that he had mistakenly taken my bag, but instead of assisting him in returning my belongings, Greyhound told him there was nothing they could do. As a result, he left with my luggage, and Greyhound made no attempt to contact me or recover my property. They told me they would hold the other passengers bag and not release it to him until I could return to exchange it. I left his suitcase there, expecting to hear back, but Greyhound never called me. Despite multiple follow-ups and filing a lost luggage claim, I have received no updates or assistance. Impact of the Incident Greyhounds negligence resulted in me losing all of my belongings, which included brand-new clothing I had purchased specifically for my birthday, as well as valuable Christmas gifts. This was an expensive loss, and Greyhound has refused to take responsibility. The emotional distress and financial burden caused by this situation have been overwhelming. Attempts to Resolve the Issue I immediately filed a lost luggage claim with Greyhound and have contacted customer ********************** multiple times. Each time, I have been met with unhelpful responses and no clear path to recovering my belongings or receiving compensation. I also attempted to file a police report for theft, but due to Greyhounds poor handling of the situation, there has been no way to track down my lost items.

  Business Response

  Date: 03/28/2025

  Thank you for contacting our office and letting us know your concern. We apologize for the delay in responding to your email.
  
  Regarding your concern, to report a lost and found or damaged items please visit our website at ****************************** and go to Help, click contact-us, under customer care there you may select the Lost & Found or Damaged Items and fill out the form. Our baggage department will further assist you with your concern.
  
  We are certain your future experiences with Greyhound will demonstrate our commitment to provide quality customer **********************, and we look forward to serving your travel needs.
  
  Should you have any additional questions or concerns, please do not hesitate to contact us by replying to this email.

  Customer Answer

  Date: 03/28/2025

  I am rejecting this response because they keep giving me this same response. Theyve been giving me this response for the last 4 months. Ive already did that as said in the email. Ive filled out lost and found reports, and have done everything I was asked to do.. thats not the point of the email that was sent. Actually TAKE THE TIME OUT to read what I sent before yall jump to respond. The issue is that when the guy that took my things tried to return them and reported to greyhound that they werent his belongings, they rejected him and allowed him to walk back out with my things instead of handling the situation correctly and professionally. Once that man said he did not have the right luggage he should not have been able to just turn around and leave with my things, especially being that yall made me leave his things there and got my contact information when I went up there after him the next day. I never received a follow up, no communication, nothing, 

  Business Response

  Date: 04/01/2025

  Thank you for contacting our office with your concerns. 
  
  Regarding your concern, please note that Greyhound Bus Lines is not liable for misplaced items or carry-on belongings. However, you can visit the terminal for more information. Passengers are responsible for promptly picking up their property upon arrival and for transferring their belongings from one bus to another during transfers.
  
  Thank you for your understanding, 

  Customer Answer

  Date: 04/01/2025

  I am rejecting this response because:   Thank you for your response. I understand Greyhounds policy regarding misplaced or carry-on belongings. However, this situation was not a case of simple misplacementit was a matter of mishandling a theft incident, which was not properly addressed by your staff.
  
  
  The individual who took my belongings initially acknowledged that the items were not his. Despite this, your staff turned him away without taking any steps to resolve the situation, leaving him with no choice but to take my property. This was not only irresponsible but also legally unacceptable. Your team had the opportunity to prevent this from happening but failed to take the necessary action.
  
  
  Additionally, the bus driver was the one who loaded our luggage, meaning passengers were not fully aware of the exact placement of their items. This contributed to the mix-up, making it even more critical for your staff to handle the situation properly.
  
  
  When I returned the next day to report the issuesince the office was closed when I first realized what happenedI was told my information would be taken down and that I would receive a call if the man returned. This response was unacceptable and should have been the course of action the moment the individual came in and admitted to taking someone elses belongings. Waiting until the next day to take my report only further demonstrates the lack of responsibility taken by Greyhound staff in handling this situation.
  
  
  I am requesting immediate action to address this matter, whether that be a proper investigation, a review of security footage, or compensation for the loss due to Greyhounds negligence. If this issue is not resolved promptly, I will have no choice but to escalate this matter further.
  
  
  Please let me know how you plan to rectify this situation as soon as possible.
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting Refund * * ******* M* ***********, ** - **************, *** 03/23/2024

  Business Response

  Date: 03/28/2025

  Thank you very much for taking the time to share your feedback and concerns regarding your recent Greyhound experience. Customer feedback is important to us, as it allows us to evaluate our product constantly, service and operations and make necessary changes. It was unfortunate to read that your recent experience fell so far short of your expectations.
  
  We truly understand your circumstances, however in accordance to our Terms & Conditions, no refund is possible. Unless one of the two cases below apply:
  
  1. Cancellation on our side.
  
  2. Delay of more than two hours and the passenger does not take the trip.
  
  There were no cancellation nor delay of more than two hours on the said trip. With that being said, we regret that we cannot meet your request in this case. However, we look forward to an opportunity to restore your trust in our services on a future Greyhound journey.
  
  Thanks for your support and understanding.

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21, I took my ex-wife to Greyhound in ******* put her on the bus and I asked to use the bathroom. They made me use the mens restroom and Im a trans woman. And the second thing as that the bus my ex wife was on was over 10 hours late and made her late to getting back home

  Business Response

  Date: 03/28/2025

  Thank you for your email. We would love to assist you. Please note that to give your situation ample time and care, there are a few things we will need from you to help with the process. 
  
  Order ID number: 
  
  Passenger's name: 
  
  Departure location and destination: 
  
  Travel date: 
  

  We appreciate your help and look forward to resolving your issue. 

  Customer Answer

  Date: 03/28/2025

  I am rejecting this response because:   I was treated with disrespect

  Business Response

  Date: 04/03/2025

  Thank you for reaching us back.

  I hope this message finds you well. I am writing to express my sincere apologies for any misunderstanding or discomfort that you may have experienced. It is important to me that we maintain a respectful and positive relationship. 

  Additionally, I was hoping you could kindly provide me with the confirmation number. It would greatly assist me in resolving this matter.

  We look forward to another opportunity to demonstrate that we can be the most reliable and cost-effective choice for your travel needs.
  
  Thank you for your interest in Greyhound Lines.
  

  Customer Answer

  Date: 04/03/2025

  I have reviewed the business response and accept this resolution.  I want a refund for issue

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on time for my bus, and as I pulled into the parking lot, the bus pulled away at least 3 to 5 minutes earlier than scheduled when I called to get a refund or reschedule it was put into the system at the bus left on time which was incorrect, nobody seems to be able to have the ability to alleviate the situation, or even address it and I cant get any customer ********************** other than **** sinners in the ***********, a very limited authority, to change anything based on a certain circumstances of a customer

  Business Response

  Date: 03/28/2025

  Thank you for your email. We would love to assist you. Please note that to give your situation ample time and care, there are a few things we will need from you to help with the process.
  
  Order ID number:
  
  Passenger's name:
  
  Departure location and destination:
  
  Travel date:
  
  We appreciate your help and look forward to resolving your issue.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket for me and 2 sons. The bus was delayed from ******* to ******* for an hour. Than the bus broke down at *********** in *****************************. I had to be to work at 8:00am. I asked the driver about support from the company. Were they going to send us another bus or someone to fix the problem. She stated they wouldnt answer. We sat there for an additional hour and 30 minutes. I was forced to catch an **** to my home. It cost me $106.00

  Customer Answer

  Date: 03/21/2025

  Please see attached 

  Business Response

  Date: 03/26/2025

  Thank you very much for taking the time to share your feedback and concerns regarding your recent Greyhound experience. Customer feedback is important to us, as it allows us to evaluate our product constantly, service and operations and make necessary changes. It was unfortunate to read that your recent experience fell so far short of your expectations.
  
  Greyhound Lines Inc. is committed to providing quality customer ********************** and maintaining affordable prices. It is important for us to strive for improvement and your input will help us with this process. We do apologize for what happened. However, Greyhound will not compensate for the extra expenses you paid for. We would like to inform you that your concern will be heard and not taken for granted. Rest assured that everything will be documented.
  
  We truly understand your circumstances, however in accordance to our Terms & Conditions, no refund is possible. Unless one of the two cases below apply:

  
  1. Cancellation on our side.
  
  2. Delay of more than two hours and the passenger does not take the trip.
  
  There were no cancellation nor delay of more than two hours on the said trip. We verified that the trip resume after an hour. With that being said, we regret that we cannot meet your request in this case. However, we look forward to an opportunity to restore your trust in our services on a future Greyhound journey.
  
  Thanks for your support and understanding.

  Customer Answer

  Date: 03/28/2025

  I am rejecting this response because:   I was delayed more than 2 hours

  Business Response

  Date: 04/01/2025

  Thank you for reaching us back.   
  
  Regarding your concern, we regret to inform you that we cannot always provide the resolution you desire. The ticket you purchased is non-refundable, and due to ticket restrictions, we are unable to honor your request as the services were still provided.  
  
  We hope this incident won't deter you from using our services again. We look forward to another opportunity to demonstrate that we can be the most reliable and cost-effective choice for your travel needs.
  
  Thanks for your support and understanding. 

  Customer Answer

  Date: 04/01/2025

  I am rejecting this response because:   

  Once again, a form letter response telling me to inquire further, but they give me no one to respond TO. They apologize but give me no recourse. Do I have to take this to the media to get the attention it needs? I know I am not the only one, I met several other people in the bus depot who had the same thing happen to them!

  They say to respond to a baggage link. If it's the same one I've sent several requests to, know that they do nothing but send a form letter in response to an inquiry on baggage. This is totally unacceptable. 

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact the company about the purchase and notified I had a stomach virus and could not make the trip. They assured I would receive a one time refund but now I have not received anything from the merchant.

  Business Response

  Date: 03/19/2025

  Thank you for contacting our office with this matter.
  
  We truly understand your circumstances, however in accordance to our Terms & Conditions, no refund is possible. Unless one of the two cases below apply:
  
  1. Cancellation on our side.
  2. Delay of more than two hours and the passenger does not take the trip. 
  
  As a goodwill gesture, we would like to extend you a Promo Code valued at $164.95. This voucher will remain valid for three months from the date of issuance and can be redeemed at any time within this period. Please note that the voucher expires after a single use. You may utilize it to purchase tickets either by calling ************** or by visiting our website at ******************************. 
  
  Kindly contact us via e-mail at ********************************************************** and refer the following case number to receive your voucher code.
   
  Thank you for your interest in Greyhound Lines.

  Customer Answer

  Date: 03/19/2025

  I am rejecting this response because:   I was told otherwise by a staff member that I would be offered a one time refund payment. I was sick with a stomach virus how was I coming to make a bus. Ive read the reviews about greyhound and I see that many people have this same issue with them. Company policies are unacceptable and do not present good customer **********************. I do not want any credit for this, as I wont be taking any greyhounds ever again after this or time limit on my travels. Thanks but no thanks. I would like a full refund. 

  Business Response

  Date: 03/25/2025

  Thank you for reaching us back.

  We truly understand your circumstances, however in accordance to our Terms & Conditions, no refund is possible. Unless one of the two cases below apply: 
  
  1. Cancellation on our side. 
  2. Delay of more than two hours and the passenger does not take the trip.  
  
  There were no cancelations nor delay of more than two hours on the said trip. With that being said, we regret that we cannot meet your request in this case. However, we look forward to an opportunity to restore your trust in our services on a future Greyhound journey.
  
  Thanks for your support and understanding. 
  
  

  
  

  Customer Answer

  Date: 03/25/2025

  I am rejecting this response because:   I will contact my lawyer and sort this out with the courts. This is unacceptable and this company should be ashamed of how they treat their customers. Have the day you deserve. 
  

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday March 10th around 10 AM it came to my attention that Greyhound cancelled the last part of my trip. I learned this from another passenger. No station announcement was made. I learned this from other passengers The Greyhound desk employee told me that my only alternative was to complete the trip with Indian Trails. I spent around $20 in order to get home-two hours later than scheduled. I immediately filed a refund request with Flixbus, which directed me to file a refund request with Greyhound. Subsequently, greyhound has only offered me a voucher for $18. It is my sincere belief that if a service is purchased, but the provider of the service fails, then a full refund is in order. I didn't pay to get halfway where I'm going. Greyhound should refund me fully.

  Business Response

  Date: 03/20/2025

  Thanks for contacting our office with your concerns.
  
  We would like to let you know that we will refund you the amount of $18.49 for booking number **********.
  
  Please send us the following information directly answering this e-mail.
  
  Bank account holder first name:
  Bank account holder surname:
  Account holder postal address:
  Account holder date of birth:
  Account holder place of birth:
  Bank account number:
  Routing number:
  Name of the Bank:
  Bank postal address:
  
  We kindly ask you to verify the accuracy of your bank account details before sending your response. We are looking forward to your reply at ********************************************************** with the case number 43215499.
  
  We hope this incident won't deter you from using our services again. We look forward to another opportunity to demonstrate that we can be the most reliable and cost-effective choice for your travel needs.

  Customer Answer

  Date: 03/20/2025

  I am rejecting this response for two reasons:  1. I am not comfortable sharing that personal information with you. That's excessive and ill advised.  2. I deserve a full refund of my purchase.  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $68 for a ticket the very next day I called back they said they were only going to give me a $40 voucher it wasn't even *************************************************************************** and said they was a delay on their end. They said I needed to still take $40 or reschedule. I picked a random reschedule date because I don't like the fact their only giving you $40. So now I'm calling them and I asked to speak to a supervisor to confirm No! I can't get the $40 credit or nothing the woman told me she won't allow me to speak to a supervisor. It was my grandfather funeral. I got the greyhound ticket first but didn't book my flight because something happened at the home I was going to stay at and I didn't want to get a hotel.

  Business Response

  Date: 04/01/2025

  Thank you for your email. We would love to assist you. Please note that to give your situation ample time and care, there are a few things we will need from you to help with the process. 
  
  Order ID number: 
  
  Passenger's name: 
  
  Departure location and destination: 
  
  Travel date: 
  
  We appreciate your help and look forward to resolving your issue. 

  Customer Answer

  Date: 04/01/2025

  I am rejecting this response because:   

  My name is ***** ****** I had a trip scheduled for the 7th and greyhound had a delay where I was forced to reschedule. The day didn't  work for me and I asked to just get the $40 credit they told me no and wouldn't even let me speak to a supervisor.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Unexpected Route ******************** Delay I purchased a Greyhound ticket (Confirmation #*********) for a trip from *********, ** to *******, **, scheduled to arrive on March 9, 2024, at 9:15 PM. However, my trip was disrupted due to an unauthorized rerouting and delays caused by Greyhound. After departing *********, the driver unexpectedly rerouted the bus to *******, **, instead of continuing to *******, **, as originally planned. I arrived in ******* at 2:30 AM on March 9 and was informed that my next bus to *******, scheduled for 3:10 AM, was delayed until 8:45 AM. This left me stranded for over six hours in the station. Due to this delay, I missed my connection from ******* to *******, scheduled for 1:15 PM on March 9..2. Poor Customer ************** of Assistance At 8:45 AM on March 9, I contacted Greyhound Customer ********************** and spoke with a supervisor, who confirmed that my ticket had been rescheduled for March 10 at 1:15 PM. However, I was told that no refund would be issued, even though the delay was entirely Greyhounds fault. I requested assistance for overnight accommodations in *******, since I would be stranded for over 24 hours. The Greyhound representative incorrectly assured me that I could seek assistance at the *************** upon arrival.3. Unsafe Conditions Stranded Overnight in ******* I arrived in ******* at 6:30 PM on March 9, only to find that my original connection had already left. Upon requesting assistance, I was informed that the ******* Greyhound station closes at 8 PM and does not allow passengers to remain inside overnightcontradicting what I was told earlier. As a result, I was forced to find last-minute lodging at my own expense. I had to pay for an ****** ($42.90) and taxis ($23.90 total)Greyhounds mismanagement resulted in: A 60-hour trip (instead of 29 hours) due to rerouting and delays. Misinformation from customer ********************** regarding accommodations. Financial losses Unsafe travel conditions

  Business Response

  Date: 04/01/2025

  Thank you for taking time out of your busy schedule to share your thoughts. We regret any inconvenience caused and sincerely hope for your understanding. Similar to other modes of transportation, we are occasionally subject to circumstances beyond our control. Safety remains our top priority, and we are committed to ensuring the well-being of our passengers. We apologize for any disruption to your travel plans. 

  We received your email regarding the refund request. We verified that the refund was processed on March 18, 2025 in the amount of $93.71. Please be advised that our time frame is 7-14 business days. 

  We hope this incident won't deter you from using our services again. We look forward to another opportunity to demonstrate that we can be the most reliable and cost-effective choice for your travel needs. 
  

  Thank you for your interest in Greyhound Lines. 
  
  
  
  
  

  
  

  Customer Answer

  Date: 04/01/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, March 12th I took the Greyhound from **********, ***** arriving in ******* ***** on March 13th, 2025. Now I cant control the times Greyhound busses arrive but my bus arrived at 4:00am. I have to go to a business but the business doesnt open until 7:00am. I was put out by the Greyhound security guy named ************************* at ******************************** located at ***************************************** He also kicked out a guy because he was there too early. Ive been at a Greyhound too early before but that was just how the busses ran. Mr. **** is rude and we all are paying customers that helps ******************** pay him. No customers, no ********************, no employees (including Mr. ****** The guy he made leave was a little whit guy out here in *******. If something happens to him thats now Greyhounds liability. Mr. **** said customers have 30 minutes on the premises then they have to go. Yet this 30 minute policy isnt posted and we are actual customers with proof of purchase. I actually am a truck driver that has purchased 11 tickets over 11 days and to be treated like this is ridiculous. I believe Mr. ******** **** (if thats really his name) needs to have some customer ********************** training or needs to go somewhere else to work where he isnt harassing PAYING CUSTOMERS. ******************** booking number #************ on May 12th pick up arrival in ******* on May 13th. Also, I have recorded him on video but the bbb only allows images. I can share the video and may look to post on social media if no repercussions for his actions are taken by Greyhound.