Complaints

This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ARS/Rescue Rooter has 103 locations, listed below.

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  ARS/Rescue Rooter

  965 Ridge Lake Blvd Ste 201 Memphis, TN 38120

  
• 

  Brothers Air, Heat & Plumbing

  1320 E Main St Rock Hill, SC 29730

  
• 

  R S Andrews of Tidewater

  4450 Bainbridge Blvd Chesapeake, VA 23320

  
• 

  ARS / Rescue Rooter Myrtle Beach

  1221 Harbour Towne Dr Myrtle Beach, SC 29577

  
• 

  ARS/Rescue Rooter Miami

  18720 SW 108th Ave. Miami, FL 33157

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed a contract with ** ***** (part of ARS). I received an email April 4th (at 1:31 am) stating I had authorized "iCheckGateway" to charge me $319.88 for a ************ Plan". Never heard of iCheckGateway and I NEVER signed a deal with ** *****. My wife contacted *** Friday 4/4 and was told we would be refunded. I called Tuesday 4/8 and was told the same thing. I just called (Tuesday 4/15) because it should not take this long. When I am done typing this I am going to file a complaint with the *********************************. I will never do business with ** *****, and I advise others to do the same.

  Customer Answer

  Date: 04/17/2025

  I received a full refund on the same day I filed the complaint with the BBB. My wife told me we had gotten an email about the refund and I checked the credit card online to verify. I didn't even get to contact the Division of Consumer Affairs, which is good. Case closed.

  Customer Answer

  Date: 04/18/2025

   
  

  From the CONSUMER:

  Sent 4/17/2025 8:20:34 PM

  I received a full refund on the same day I filed the complaint with the BBB. My wife told me we had gotten an email about the refund and I checked the credit card online to verify. I didn't even get to contact the Division of Consumer Affairs, which is good. Case closed.

  
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the spring checkup was performed, it was discovered that the capacitor was low (inside unit) and the blower motor was leaking oil, subsequently, I placed a service call to ARS, from whom I purchased my HVAC system in 2021, with a 10-year warranty on parts and labor. April 1, 2015, ARSs Technician showed up, inspected the unit, ***laced the capacitor in the inside unit, covered under warranty; and confirmed that the blower motor was leaking oil; he stated that ARS will not ***lace the motor till it burns out completely, which may also cause damage to the other parts of the unit. My understanding is that not ***lacing the leaky motor can potentially cause catastrophic failure: overheating and seizure, and damage surrounding components, additionally, leaking oil can create a fire hazard if it comes into contact with hot components.April 2, placed another call to ARS (12:25) and requested to speak to a manager regarding this situation, asking that the motor be ***laced now, because it is leaking, and technically it has failed. The agent stated that I would get a call the same day, but no call ever came.April 3, placed another call at 2:15, with the same request. Agent said she escalated the situation to a manager to get this resolved and said that I would get a call within 24 to 48 hours, or sooner.April 5, I received a call back from an ARS *** and he stated again that the blower motor will not be ***laced till it stops working, and confirmed that when the motor fails, it could cause further damage to the unit, and that I should just let it run; He said He was going to check with the parts/warranty department, and he would call me the following Monday, April 7, or that I could call him. I called and left a message but did not get a return phone call. I am not sure why ARS is adamant about not ***lacing the motor now, while the unit is under warranty. As far as I am concerned, this is a ********************** concern that should be addressed ASAP.

  

  Business Response

  Date: 04/21/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email,regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have spoken to the customer. We have agreed to replace the motor and shared the cost with the customer. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  ARS has replaced the motor under the parts warranty, and I have paid the labor portion of the repair. 

  I am satisfied with the resolution. 

  
  Sincerely,
  
  **** ******

  ***************************

  *******, ** 20171

  
  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 10-year parts and labor policy with ******** Services for a new HVAC system that they installed. A week ago, the system ceased functioning, at which point they sent out a technician who charged me $119 as a diagnostic fee. He then ran a leak detection test, after which he told me that he would be charging an additional $1,180 for the test as this was not covered by the policy that I paid for. When I called the ******** service line, they confirmed that it was indeed covered, and the installation tech demurred and decided not to push the issue. I then scheduled a follow on appointment to have someone come to install the compressor needed to repair the unit. After taking the day off from work and waiting all day for the technician to arrive, the service center called me and told me they would not send anyone until I paid the outstanding $1,180 charge. I again told them about the policy, which they confirmed, and they said they would need to check with their manager and order the compressor before they could get it installed. I am seeking: 1. A completion of the job of repairing my HVAC system, as covered under the parts and labor policy I have. 2. A written acknowledgement that I should not have been charged the $1,180 for the test. 3. Compensation for the day I took off either as a check or in credit against future diagnostic fees or other repairs.

  

  Business Response

  Date: 04/11/2025

  
  American Residential Services,LLC D/B/A ******** Services ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have spoken to customer and taken care of the payment. Customer is scheduled for part replacement on 4.11.2025. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $969.00 quote for a ************ of which I paid $109.00 in advance. The service appointment was scheduled for November 15, 2024. The ARS tech did not show up for the appointment. As a result, I requested a refund of the $109.00 and was told that I would receive it. January 17, 2025, I called ARS about the refund and spoke with Supervisor, *** ***** who said **************** was processing the refund and it might take several weeks. I again contacted ARS on February 26, 2925, and received a return call from *** ***** and Ms. ***** on February 28, 2025, and I was informed Ms. ***** would ensure that I get my refund. I have not yet received my refund after contacting ARS (Ms. ****** on March 18, March 20, and April 4, 2025.

  

  Business Response

  Date: 04/18/2025

  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  The check request was resent to the corporate office to process. We apologize for the inconvenience. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** *****

  509 APPLESEED CT

  Antioch, TN 37013

  
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately June of 2023, I signed a service agreement with ARS Rescue Rooter. Per the agreement, they are supposed to perform regular maintenance on my 2 central air conditioning units twice per year. I asked if the agreement includes cleaning out the lines and was told yes. As of April 2025, I have never seen them come to my house to access the units for routine maintenance. They have only come when I have called for needed repairs and I have paid extra each time. I called to have the line cleaned out (a normal part of routine maintenance) and was told I would need to pay almost $500 to have this done. The company refuses to perform routine maintenance I am paying for.

  

  Business Response

  Date: 04/09/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  A basic drain line flush is included with the HSP;however, we do not cover clogged drain lines as they will require more than a routine flush. The customer was informed of this when we were confirming the appointments. We provided a quote over the phone for the work he was requesting. Customer had already cancelled his HSP agreement, (call too large to be attached, but available upon request). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im We purchased an AC from them in 2020 along with the maintenance plan. While they are incredible and follow through during the sales and installation process. Any service calls or maintenance scheduled. They will not show up or call you to let you know they are not showing up.Just this week it has happened twice already. I set an appointment for 04/02/2025 between 10-2. I called to check if they were coming as I needed to leave by 6pm. Ten minutes later a Supervisor called to tell me, I re-set your appointment to 6-9pm. I advised I could not do then, his replysorry we cannot help you. I then called back to set an appointment for 04/03/2025 from 8am-12pm. I took off work in the morning to be here. I called at 1145 to find out, we move your appointment to 6pm-9pm. I received no call, my mother is elderly and disabled so I take care of her at night. They assured me someone would be here before 5pm. It is now 5:04PM and no call.They are quick to call for payment on the maintenance agreement or advise that if you get an outside company you will void all warranties. Compound that with Florida heat and Im concerned what they will say if my system fails due to their negligence.

  

  Business Response

  Date: 04/15/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We sent a tech out on 4/8. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** ****

  ************************

  *******, FL 32828

  
  

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged for a service that was not completed. I called Rescue rooter and set up an appointment for an estimate March 8th 2025 for a blocked/backed up kitchen double drain. The plumber that arrived started working in the kitchen drain as soon as he arrived, thats not an estimate. They had me sign waivers I didnt understand or was explained. The plumber broke the main cast iron pipe in the kitchen, snaked the drain pipes ************************************************************************* Before he left we ran the faucet and it was still not draining, I had already been charged for the service at this point. A family member started telling him hes not supposed to charge me for a service that was not done, specially since damage to the property was done. The plumber took out his snake again and argued with the same family member who called him out, insinuating they fight. We told him to leave the property. After speaking with the landlord, I realized I didnt stand up for myself and needed a refund. It has been over a month and I have yet to speak with an accounting associate regarding a refund, despite calling multiple times. In the invoice, under diagnosis, the plumber checked off no despite committing damage. Overall not satisfied and feel taken advantage of.

  

  Business Response

  Date: 04/09/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have reached out to the customer and reached an amicable resolution (processing a refund). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are in the process of selling our home. The title company learned that there was an open/expired permit that relates to an AC installation which was performed by ARS Rescue Rooter ******* via **********. We were not informed of this failed inspection ************ County Permitting Services advised that ARS would need to open a new permit, fix the issue and have it *************** spouse and I have called ARS Rescue Rooter every business day since last Wednesday 3/26. We keep getting told that the inspections department will get back to us but we have not receive any form of communication.Our home in a couple weeks from closing and we need this issue resolved ASAP. ARS will not return our phone calls to get a resolution.Failed inspection document given to us by the county is attached.

  

  Business Response

  Date: 04/07/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Inspection completed, (see attached). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. **** was excellent to work with on this issue. I appreciate her communication through it all!

  
  Sincerely,
  
  ******** ******

  ***********************

  *******, FL 32828

  
  

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beutler heating and air has been calling my phone 2 times a day for over 35 days, asking for my business. I blocked them from calling, however they continue to leave a message each day. I've contacted their customer service 3 times and each time have been told someone will call me back and I'll be removed from the list, but the calls continue. Now I've been told it can take up to *************************************************************************************************** will use.

  

  Business Response

  Date: 04/07/2025

  
  American Residential Services, LLC D/B/A Beutler ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We apologize for the inconvenience. We added the customer to the national do not call list, it typically takes 30 days to fully scrub the list. Also, we have removed the customers number from the files at the branch. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23139022
  
  I am rejecting this response because:

  The response I received is the exact "scripted" response I got from their customer service reps.  I doubt it actually takes 30 days to "scrub" the data.  However, my bigger issue is why does the company allow a practice of harassing customers every 1 to 3 days for over 30 days exist?  The calls have finally stopped, after my last call to the corporate office.  It should not take this level of execution to get a company, that I have never done business with, or will do now, to stop calling with a message that begins by saying "we don't mean to be a bother".  Yet that is exactly what this cold call practice is.  Changes should be made. 

  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 04/11/2025

  
  American Residential Services, LLC D/B/A Beutler ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Not a scripted response, shared our process. We apologize for the inconvenience. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Blue Dot come out Sunday 3/23/25 for an issue with our HVAC. They determined a fix would be needed in the amount of $2800. We have had this unit since 2018 and started having issues with it since 2019/2020. We have paid almost $6000 in repairs since. They have determined we "probably" have a lemon unit. They assured us they would help us with replacing the unit/giving discounts/contacting Carrier on outle behalf to try and get us a new unit as close to free as possible. We have talked to Carrier who needs information from Blue Dot in order to try and resolve the issue/help replace our unit. Blue Dot is now not answering or returning our calls and we are unable to get anyone to come back out or talk with Carrier to get out unit fixed/replaced. We have attempted daily calls to Blue Dot and tried escalation to management to no avail. We now are here filing a complaint with BBB and MHIC.

  

  Business Response

  Date: 04/09/2025

  
  American Residential Services, LLC D/B/A Blue Dot ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We spoke with the customer who shared that he would reach back out on Friday to share his schedule for us to send tech out. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.