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Business Profile

Digital Media

The Daily Memphian

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The organization deleted my public commentary, after which I canceled my subscription. However, the organization has charged me for access through December 28 yet denies me access now and refuses to reimburse me for the difference between my cancellation date and now.

    Business Response

    Date: 10/25/2023

    The subscriber cancelled his subscription at 7:11 pm on 10/24/2023.  Our customer service support is open M-F *********.  We received the cancellation as well as the BBB complaint on the morning of 10/25/2023.  We tried to process a refund for the cancelation but the subscriber had removed his payment information from our system.  By doing so we were not able to automatically refund the $17.92.  We processed a friends and family refund on 10/25/2023 before 9 am.  We notified the subscriber of this and have enclosed a copy of the support ticket.  

    Customer Answer

    Date: 10/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    ***********************
    10 **********, Apt. 1
    *******, ** 38104

The Daily Memphian is NOT a BBB Accredited Business.

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