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Business Profile

New Carpets

Tim Hogan's Carpet & Floors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/10/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company put a hole in a wall that damaged a pipe and the flooring. They paid to replace the flooring and the damage to the pipe. They had the installers come back and put new flooring down but it came up on the edges. They had installers come out again and repeat the same thing but the floor came up again. Weve been working with the owner to get this resolved but were have out of again and again. Weve been told, by the owner, the floor was installed incorrectly and lastly that he was asking the floor maker to pay to replace it. Were spent almost ****** dollars and expect to have this taken care of and better service and communication. Using the BBB is a last resort before seeking legal advice. We dont know what else to do as we just keep getting putting off again and again.

    Business Response

    Date: 11/27/2023

    The floor was inspected on 11-28-23. This is manufacturer issue and a claim has been filed with the manufacturer Engineered Floors. It will take two to three weeks for them to respond. 
    We warrant the installation and the manufacturer warrants the product.I will keep them informed of the progress. 

     

    Customer Answer

    Date: 12/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    ***************************
    -, ** 38135

Tim Hogan's Carpet & Floors is BBB Accredited.

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