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Business Profile

Screen Printing

A1 custom Screen Printing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered shirts for our baseball team, the adult shirts were made wrong and the kids jerseys are peeling and they refused to give us our money back

    Business Response

    Date: 04/12/2024

    Hello Better Business Bureau,

    The order did have the imperfection of the back of the Youth shirts only.  We did admit there was an error and we wanted the shirts back, shipped to us, which would have been paid for and the reimbursement made when we received these back.  We have not received the shirts back as of this date; we need to know why there was product failure.

    The customer is mad only that she wants all money returned, for the shirts that did not have a problem with them.  This was never promised to her, and we were going to rectify the situation as best as possible due to the distance between us.  

    Thank you,

    ****** *********Office Manager

    Customer Answer

    Date: 04/22/2024

    We are unable to send shirts back because we are still needing them for the season, the coaches have to have shirts that match the kids to be on the field for the games, we are constantly having to re iron on everything on the shirt. 

A1 custom Screen Printing is NOT a BBB Accredited Business.

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