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Business Profile

Exercise Programs

Workout Anytime 24/7

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They made unauthorized withdrawals from my checking account $640.00 as I brought to ******* attention April 5th and while I was waiting for the refund, another withdrawal came out of my account on May 1st. ***** has been very unprofessional and never returned my call to discuss the second withdrawal. Her response was I thought your trainer updated you. My trainer didn’t know anything. Its May 22 and I still have not received my refund. They also owe me $245.00 for unused PT because my trainer quit, the third trainer to quit in less than a year. I do not want to waste anymore of my time or money getting acquainted with another trainer that will quit after two months of training. *****, the manager at the Hixson TN location, does not notify PT clients when trainers quit nor does she make arrangements to have another trainer available to work with you. ***** doesn’t mind if you waste your personal time showing up to the gym for a scheduled PT after your trainer quit and they do not call, text or email you (this happened to me twice) If ***** is in the gym and a client ask her about an issue, you can bet your bottom dollar she will not assist you on her personal time. She is a manager with an employee mentality. She does not have the skills of a manager as I’m sure this is why they have such a high turnover of employees and trainers at this gym. ***** discontinued my member ship because I was upset that she did not notify my that my trainer quit before my scheduled PT and I told her I was leaving the Gym at the end of this month. I would also like the remainder of my membership fee for May $17.50. I feel that they owe me a total of $902.50

    Business Response

    Date: 06/21/2023

    She was training here with us. We use a third party billing company that mistakenly charged her two times when she cancelled. The COO sent her a check. She received that check for $640 about three weeks ago.

    We cancelled her membership due to her behavior. She wanted 17 days of her membership refunded and also her annual fee of $39. It's in her contract that we can revoke someones membership at any time and those charges will not be refunded.

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