Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/31/2022 I placed an on-line order for 1/2 hog with the seller through his website. I filled out the cut sheet, paid for my order, and scheduled pick up at 10am 12/1/22. I drove an hour and a half to the pick up location in Dandridge and arrived, on time, at 10am on 12/1/22. Employees were filling orders for delivery from the sellers freezers, using cut sheets. I told the young lady in the office who I was and she said she didn't have an order for me. Jason claims I refused to identify myself by giving them the credit card I used for the order but that is untrue. I gave her the card so she could search for my order but she was unable to find my order, or my cut sheet. She told me if I had a legitimate order I'd have to fill out a new cut sheet, but she told me some of the things they didn't have, at least two of which were what I ordered. After more than an hour searching for the order, the young lady was becoming more stressed and agitated so I told her I'd go back home and find what paperwork I had for the order. I was in no way "difficult" as Jason Has stated. I have filed a dispute with the credit card company but the response they got from Jason is so full of misstatements that they are hopelessly confused. When I got home, I found my receipt from Bryant Beef and my credit card records. I called them back with the information and faxed them the paperwork. Again they insisted I fill out another cut sheet. The young lady I spoke with earlier in the day was extremely rude and antagonistic to my wife and we decided it would be best since they lost our order and didn't have what we wanted we just wanted our money back. Jason was not present during any of this, so his information is either second hand or simply fabricated in an attempt to keep both money hi is not entitled and the product he was obligated to provide. I did what I was supposed to do, tried to help locate the order, and he did not. He claims he donated my order. What did he donate?

  Business Response

  Date: 01/05/2023

  Customer placed an order through our website. Customer came to pick up their order and would not verify themselves at pick up. Customer was rude and later verified their identity for conformation to pick up their order. Customer then refused to come pick up their product out of our storage facility.
  
  Customer is not going to be able to purchase with Bryant Beef in the future, we do not wish to do business with this type of client. Thank you.

  Customer Answer

  Date: 01/10/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from Bryant Beef is absolutely false. He claims I drove and hour and a half each way (3 hour round trip),stood in the office for an hour and refused to identify myself. In his response to my dispute claim with the credit card company, he claims I refused to give them the last 4 digits of my credit card number as ID. In fact, I handed the clerk the actual credit card so she could try to trace the order. I did everything they asked to help find the order, which they were never able to do. I later that day sent them the receipt for my order and my credit card record verifying my order was legitimate and I was not attempting to steal anything. I did not identify myself later as he falsely claims. He's trying to hide the fact that there is and never was an order set aside for me. Jason has no idea what I ordered and can't tell you what items I selected on the cut sheet because he lost it. Ask him! He managed to hang onto the $391.40 with a death grip, but never processed my order. I've included the dispute records from the credit card company dispute someone can read to get a better understanding of this situation. What makes more sense, I drove 3 hours, stood around for an hour refusing to ID myself while being accused of being a thief, and sacrificing the payment, or is it more likely the order was misplaced? Bryant Beef has both the meat I ordered, which in no way would I dare consume a this point, and they have my money. How is that right? Citi Bank agrees with me that the refund should happen, but they are powerless to force his bank to return the money. Jason also makes claims about a refund unavailable because it goes against Tennessee agricultural law. I can't find anywhere on his website where it talks about the law he references, but it wouldn't have mattered, I purchased the meat in good faith expecting to pick it up 12-1-22. They have not tried in any way to contact us to pick up the non-existent order as he claims. No emails , no missed calls, nothing from Bryant Beef. Another incorrect claim. He also claims in his response to Citi bank that if I don't pick up the order before 12-9-22 he will donate it. We didn't get his response back from Citi Bank until 12-15-22 , so according to him it's gone. He can't do that during a credit dispute. Ask him what he donated and to who. He has no idea what I ordered and can't tell you. If he claims he didn't donate it, then according to him it's still in his freezer. Simply ask him what it is. Below is the Credit Card Dispute:
  Product Description
  Customer purchased a live share of a hog from our company. This purchase under Tennessee state law is a non refundable
  transaction once ownership has been transferred and the pork has been harvested it becomes no longer refundable. The
  customer was asked to give the last 4 of their credit card number for their purchase whenever they arrived to pick up their
  packaged pork to verify they were the correct recipient for this purchase. The customer would not comply to verify their
  purchase and made a scene with our office personnel and left. Later that day the customer sent over verification from the
  phone number on file for their account to prove they were the purchasers. We informed the customer that it is standard
  protocol to verify our bulk package sales to make sure no one steals orders and we informed them they would need to pick
  up their package. The customer has refused to pick up their package and is continuing to cause a scene.
  We will not be refunding this order as it goes against Tennessee agricultural law, we are continuing to contact this client
  during office hours to try to get them to pick up their package from our freezers, if the package isn't picked up by Friday
  December 9th we will have to donate the packages as we are not set up for long term storage of clients products.
  Our website states under our bulk package page that all bulk shares of livestock are non-refundable under Tennessee state
  law at the time of purchase, and our donate clause for customers who refuse to pick up their packages within a timely
  manner is also stated on our page within the same page. We do not wish for this to result in lawsuit but we will also not be
  on the wrong side of it, we legally decline the request to refund a custom harvest processing transaction.
  On top of continuing to contact this customer to ask them to pick up their product this week, I will also reach out to the
  Department of Agriculture to ask them to explain to the customer that this is not a refundable transaction to try to further
  encourage them to come pick up their package before we have to remove it from our facility.
  MY response: On December 1,2022, at 10am, my scheduled time for pickup, I arrived at Bryant Beef. There were three employees present, one young lady running the office, and the other employees gathering cuts of meat for delivery. When you order a full, half, or quarter beef or pork, they do not harvest the order from one animal. They have freezers filled with the various cuts of meat and pull the orders together from the freezers according to customers cut sheets. Your cuts of meat are not necessarily from one animal. It's from cuts from several animals they harvest according to what's been ordered. That's why it takes one to two weeks to complete an order. As orders come in they harvest the animals and produce the cuts of meat they need. They replenish their freezers according to demand. I mention this because I watched orders being pulled from the freezers according to the cut sheets, and another customer came in to pick up their order and made their selections from the freezer. The customer was not asked for any ID, in particular a credit card number to pick up their order. None of the orders are set aside for a customer in a bundle as Jason claims he did with my order. When I told the young lady who I was and that I was there to pick up my order, she responded "you're not on the list, I don't have an order for you". This is where Jason claims I became difficult and refused to identify myself by providing the last 4 digits of the credit card I used to pay for the order. Jason makes several claims in his response that are simply untrue. A drivers license would certainly identify me and they never asked. He was not present as he was in his other location many miles away in Watauga, TN. All of his information is second hand, or simply made up. I had no reason not to give the young lady the last 4 digits of the credit card I used since they should have already had it. I did not refuse to give her my credit card number and in fact handed her the credit card so she could search her on-line orders and find mine. She called Jason several times while she searched for my order, using my credit card in hand. I wanted my order and didn't refuse to cooperate. I complied with everything they asked to help find the order.
  
  My order was never found in their computer and they have no record of my order except for the receipt I sent them. They lost my order. No meat was ever harvested for me and therefore couldn't be taking up any room in his freezer. I did not make a scene and have had no contact with Bryant Beef since filing the dispute with Citi; so, his claim I continue to cause a scene is once again totally untrue. Though Jason claims to try to contact us, that is also untrue. We have no missed calls, email, or messages from them. I was in the office while the young lady searched for my order and she became more frantic and frazzled. She told me "if" they found my order I'd have to fill out another cut sheet but that they were out of some things, two of which I knew were requested on my order; so, I was going to have to modify my order. I declined to fill out a modified cut sheet and told the young lady I'd go home and find the order history from Citi to prove I'd placed an order. I did not storm out leaving my order behind as Jason claims. I did not refuse to identify myself to prove I had an order, I gave her my credit card to assist in finding it, but they simply lost my order. Again, the only record they have of me placing an order is the copy of the receipt I emailed them. They never processed it, they never harvested any meat and set it aside for me, and claiming to have donated it to clear up space is another untruth. He's making that claim to be able to keep the payment , and be able to sell again the part of the animal he didn't provide for me. I did exactly as I was supposed to do. I filled out the cut sheet, I paid for the order, and I scheduled a pickup date and time. I was where I was supposed to be when I was supposed to be there , expecting to pick up my order but Bryant Beef did not do what was required of them.
  Is a merchant not required to provide what a customer paid for, agricultural law or not? can they just keep the product and the money on a whim? Jason ******** statements are entirely false, an attempt to keep

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company delivered half a cow in the form of processed and packaged meats. BOxes were brought into the garage and left with us. Two days later, we found one of the boxes had been left outside. The driver didn't mention there was more meat. We called the company to give them the chance to make it right and they said they would do nothing about it. The driver was reprimanded for entering the garage area. **** (from Bryant Beef) stated that their company has regulations about entering the property as if I, the customer am aware of what they are or aren't allowed to do. The driver never said he couldn't come into the garage. He never said he left one box outside, and by the time we found it days later it was ruined. The box left outside were ALL of the higher priced cuts of meats. The ribeyes, sirloin and new york strip steaks. Business didn't even offer a refund. They just flat out refused to do anything about it other than state he has spoken with his driver about not going into anyone's property.

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 5, 2022/09/12) */ Attached is a screenshot from our website addressing bulk order delivery services. We received multiple calls confirming the customer had received their order. Majority of major carriers are not placing orders inside homes since covid hit and our services are no exception to that. I do know most carries also give you a tracking number for your order and that's it, we do go above and beyond to make an attempt to let the customer know their order has been delivered. Whether it be a knock on the door or a phone call we do go the extra mile. However, it is not our responsibility to take a customers order inside their home, that is up to the customer to take responsibility for their purchase to do with it what they choose. This complaint is not accurate as it states we do not go onto the customer's property. We certainly do as it wouldn't be possible to make a delivery otherwise. What we do not do is go into Consumers homes for health and safety reasons. Our website has an entire bulk order procedure page for customers and potential customers to review prior to placing an order or prior to receiving. In this case we do unfortunately that it is the customers responsibility to take their order into their home, especially after them stating they were home for the delivery and that they were there for an entire 24hours after the delivery. I will review with my team our bulk order procedure page at our next team meeting to see if there are better words for us use to be more transparent towards the customer of each parties expectations and responsibilities. Consumer Response /* (3000, 7, 2022/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) We knew our order was delivered because we were present when the driver HAND DELIVERED the boxes into our garage while we began loaded the meat into the freezer. I'm not contesting that we didn't know it was delivered. We questioned him when we noticed some of the meat was already thawed. He said it should be fine and He carried in what we had to presume was the final box, because he said that's all of it and left. We had NO reason to believe more meat was left outside seeing as we were right there when he carried the meat inside the garage to us. I understand Bryant Beef has a policy about not entering a person's home, and I misspoke calling it "property" instead of residence or domicile, but the fact remains that we made contact with the driver, took delivery of meat (inside of the garage), was told we got everything we paid for. The driver never once mentioned that he wasn't allowed to carry in the meat, and I know this isn't the first time seeing as numerous reviews excitedly praise the drivers for helping carry the products inside for others. We didn't know delivery of a product while present meant we were also responsible to search the property for any missing pieces. We trusted the company enough (because of their surprisingly good reviews online) to have been delivered everything we purchased. We needed to get the meat into the freezer because it was already in a state of thaw when it was, once again, hand delivered by the driver. The issue isn't one of policy because had we made contact with the driver and been told that our meat was sitting outside, we would've carried it ALL into the garage and put it in the freezer. The problem is part of the product was brought to us and part was left to rot in the driveway without a word spoken from the driver. In Bryant Beef's rebuttal they stated more than once that they have a policy against entering a home, but the driver did in fact carry the boxes we did receive into the garage without a word about policy. He told us we got everything we paid for and left. Their assurance that they will review policy doesn't negate the fact that we are out of 40 lbs of steak. Because we were preparing to leave for vacation, we didn't go back outside at all on Saturday, only discovering the rogue box on Sunday mid-morning when we were leaving. When and how often I leave my house isn't up for debate or argument. The fact remains that a representative of Bryant Beef carried all but one box of meat into my home (the garage), stated that was all of it and left. I don't know if that meat was sitting outside then or if he drove off to make a delivery, discovered he missed a box and carried it back at a later time.