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Business Profile

Security System Monitors

Safe n' Sound

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Safe n Sound alarm systems installed 2 cameras at our home on Monday Dec. 4 and within 30-45 minutes the service was having problems capturing folks approaching our front door. I called them and they said it only captures 30 sec. I said it appears the person just vanished. Three hours later I called back with questions because the unit wasn’t performing in the zoom like were told and again, issues with capturing folks at outdoor and not being notified for over 3 minutes. The technician said he would check with John and call back on Tuesday the 5th with answers around 08:00-08:30. At 11:15 they called and attempted to explain why it wasn’t working like expected. On Tuesday the 5th I called again to cancel the service and for them to pick up the equipment. The receptionist said John would call me right back. He didn’t. I called today at 12:08 p and again said to take the equipment out. The receptionist said she’d text John to call me. It’s now 2:25 p and I haven’t heard boo. This system doesn’t work as expected or told and I can’t talk with “John”. I called the technician who installed it and he won’t answer his phone. I’ll attempt to stop payment on the second check but the first has been cashed from us ordering the cameras on 11-16-2023. The first check was for ******** and the second check was written Monday for ********

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