We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Asplundh Tree Expert Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted EPB and they contacted the business last year within a month of the damage, and they sent out someone who told me, "There is no way Madam that a piece from a tree caused that damage, because it would have had the break the paint. We are not responsible." said Jeffery W****. Off and on this past year, I tried to contact EPB's vegetarian manager and I got referred to the tree company. Finally the week of September 26-30,2022, someone new from the tree company called, I met with the man who sent pictures of the damage to my car, and the video I submitted to his boss and said someone would contact me back Friday, October 7,2022. I haven't heard from the tree company by phone or my e-mail since October 5,2022.

    Business Response

    Date: 10/14/2022

    The complaint at hand is currently under investigation with our upper management and investigative team. Our field supervisors have taken a deep look into the situation and made contact with the other parties involved to discuss the matter. Their conclusion was that the damage did not occur from any work we had performed, and my understanding is that this conclusion was communicated. However due to the ongoing complaint we as upper management have stepped in to investigate the matter further and attempt to resolve the issue. If any damages to anyone's property is proven to have been our fault. We will then absolutely take responsibility and work diligently with any property owner to reach an agreement in which both parties feel comfortable with agreeing too.  

    Customer Answer

    Date: 10/18/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.as  long as their investigation doesn't take  6 months of October 5,2022.

    Sincerely,

    ******* *******

Asplundh Tree Expert Co is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.