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Business Profile

Gymnastics Classes

Hustle house gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid *****, the owner and a personal trainer at house hustle gym in ********, for 8 thirty minute personal training sessions on 12-29/23 in the amount of $275.00. Im a registered nurse and had major back surgery on 3/9/23. *** lost over 80 pounds since the surgery (unexpectedly) and hired ***** to provide personal training in order to teach me proper techniques (so that I dont rei injure my back) and assist with proper nutrition so that I can gain weight and muscle. I attended three of the 8 paid sessions because of the poor training she provided. During the first 2 seasons she was often talking, texting and doing things on here phone. She was not providing me the one on one personal training that I had payed for. When I arrived at the third and last session I attended, she pointed at the treadmill and said warm up and that she would be back. Approximately 10 minutes later, she re enters the room that Im in ( on the treadmill) as she was walking the client to the door that she had been providing a personal session with during my scheduled session. I cancelled a session with her due to dangerous icy roads. I gave her 24 hour notice. The following day she sent me a text with a workout on it that she wanted me to do. I asked if it was going to be considered a personal session and she said yes unless I could come in for 3 sessions the following week to catch up. I explained that I have a job and I cant come 3 days in one week and that Im not physically ready to be able to complete 3 sessions in one week anyway. ***** owes me $171.88 for 5 unused sessions. *** requested for her to refund me but she refuses. I sent her emails and text requisitions my refund. Her husband is a ******* police officer so she apparently filed an order that I cannot have direct contact with her so I am reaching out to yall to help me get my $171.88 refund that she owes me. *** returned to work since back surgery less than 90 days ago so that is a lot of money to me.thank you

    Business Response

    Date: 02/14/2024

    Client purchased one month of personal training for $275. She was informed of our NO REFUND policy at her consultation and it is clearly posted on my website. After 3 sessions, she requested a refund via text. I reminded her that we do not offer cash refunds but I would be happy to RESTART her month of training (crediting her the 3 sessions she used) as we must have gotten off on the wrong foot and I truly wanted to help her. As a second option, I offered her the value of her remaining balance ($177) toward any other service that I offer such as virtual coaching, spray tans, or prep meals. Her first request for a refund was on 1/16. After multiple harassing texts, I blocked her phone number. She then took to social media, posting slanderous posts on my business page and asking any potential clients to call her before doing business with me. I blocked her on social media. She then sent me multiple refund requests on Venmo. Then multiple refund requests on Cashapp. Then she began sending threats via email. Many, many emails. I asked her to stop contacting me as I was clear regarding my refund policy and the multiple offers for resolution. On 1/24 I filed a police report for harassment. She continued to email me on 1/28, 1/31, and 2/3. On 2/6, ******** Police contacted her to inform her that she could discontinue contact with me or face arrest. On 2/13 she filed this report with the BBB. 

    Customer Answer

    Date: 02/15/2024

     
    Complaint: 21289913

    I am rejecting this response because: I did not receive the personal training sessions I payed for because ***** was on her phone or working with another client. I told her that I refused to argue with her. Yes I sent her several messaged and emails requesting a refund. I do not want any services provided by her company. I hired her to assist me in gaining weight and strength following back surgery. I am an RN and I need to know proper exercise/lifting techniques in order not to re injure my back. That is why I hired her. This service was not provided because of the distraction with her being on her phone or working with another client. 

    Sincerely,

    ***********************

    Business Response

    Date: 02/22/2024

    My original statement will stand as my only statement regarding this issue.

    Customer Answer

    Date: 02/22/2024

     
    Complaint: 21289913

    I am rejecting this response because:
    Of the reasons I stated in the original complaint. 

    Sincerely,

    ***********************

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