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Business Profile

DJs

Acoustix Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DJs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had sent a check to this business to DJ my wedding. The check was sent on 2/16 in which I sent a text confirming that I had mailed out the check. On 2/29 I followed up with the business asking if they received the check, I received no response. I waited and sent another text on 3/5 asking once again if the check was received, again no response. I then sent a third text on 3/14, almost a full month after mailing the check, asking them if they did receive the check to please dispose of it as the lack of communication was unacceptable and I would no longer like to utilize their services. This text did get a response, telling me they did receive the check and we were "good to go". I expressed that we were not good to go and to NOT cash the check as we ARE NOT using the company. They texted back and agreed, this was on Friday 3/15. On 3/20 the check I wrote to this business was cashed. I called and asked why it was cashed when I specifically told them not to, they said it was a mistake and they would rectify the issue. I followed up with a text asking for confirmation that the check was cancelled with no answer. I am not waiting for my money to be returned, with the last text being sent from me yesterday. I included the check pictures along with the text messages.

Acoustix Entertainment is NOT a BBB Accredited Business.

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